At Tata Consultancy Services, I worked on end-to-end ITSM implementations and enhancements, including Incident, Problem, and Change Management. I created application modules, tables, forms, business rules, and client scripts to meet client requirements.
On the TASKUS ServiceNow project, I customized service management modules and designed an application with service and resource specifications, workflows, and product order forms. I also used Flow Designer and email scripts to support SLA monitoring and notifications.
For BMC, I developed Service Catalog items, order guides, and record producers, and configured workflows for employee requests. I hold the Certified Systems Administrator (CSA) and CIS - ITSM certifications.
