At Tata Consultancy Services, I build and support ServiceNow solutions for RLI Group, improving Change Management, knowledge sharing, incident creation, service requests, and reporting workflows.
I've configured Business Rules, Client Scripts, UI Policies, UI Actions, Inbound Email Actions, SLAs, business schedules, user roles, Import Sets, and Update Sets. I use JavaScript, GlideRecord, Flow Designer, ServiceNow Now Assist, JIRA, and Azure DevOps integrations to automate processes and support Agile delivery.
For Selective Insurance, I provided 24×7 production support, monitored application health with Dynatrace, managed incident lifecycles and P1/P2 bridges, and performed root cause analysis to prevent recurring issues.
