Open to opportunities

Kriezlynn Kiel Mardo

@kriezlynnkielmardo

Message

Training and Development leader driving scalable learning programs, performance improvement, and operational readiness.

Philippines

Message

What I'm looking for

I seek roles where I can lead L&D strategies, build scalable training systems, improve performance, and collaborate with HR and operations to drive measurable impact.

I am a results-driven Training and Development Specialist with broad experience across corporate and startup environments, focused on aligning workforce performance with strategic objectives.

I design and implement scalable training programs, build Train-the-Trainer capabilities, and create SOPs, evaluation rubrics, KPIs, and dashboards that enable measurable learning outcomes.

I have established training and quality departments from scratch, led client support and instructor teams, and delivered leadership and behavioral skills training that improved performance and compliance.

I bring a learner-centered, data-informed approach to people development, emphasizing process optimization, stakeholder collaboration, and ROI-driven training initiatives.

Experience

Work history, roles, and key accomplishments

Expansion Manager - Training

Meridian East

Established the company's first Training and Quality Department, created SOPs and evaluation rubrics, and conducted QA audits and coaching to improve performance and compliance.

SOP Development Quality Assurance Coaching Process Improvement Auditing Documentation

Training Expansion Manager

WCPH Corporation

Designed and implemented company-wide training programs to support national expansion, managed trainers and resources, and developed KPIs and dashboards to measure learning outcomes and operational readiness.

LMS KPIs Stakeholder Management Instructional Design Onboarding

Instructor

Jose Rizal Memorial State University

Delivered Social Sciences and Professional Education courses using outcome-based education frameworks and digital learning tools, and mentored students on academic and career development.

Instructional Design Curriculum Development Mentoring Lesson planning Classroom Management

Client Support Team Leader

Quipper Philippines Inc.

Led the North Mindanao Client Support Team, delivered onboarding and coaching programs for support staff, and improved response times and client relationships through targeted training interventions.

Team Leadership Onboarding Coaching Performance Tracking Client Relationship Management Customer Support

Leadership Trainer

ePerformax Contact Centers and BPO

Delivered leadership, communication, and customer service training through the LEAP program and contributed to team performance, earning a Certificate of Excellence for outstanding teamwork.