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Israel JognoIJ
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Israel Jogno

@israeljogno

Skilled Learning and Development expert

Philippines
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What I'm looking for

Seeking a challenging role that leverages my expertise in learning and development to drive business growth and client satisfaction.

As a seasoned Learning and Development expert with nearly twenty years of experience, I have honed my skills in training facilitation, instructional design, knowledge management, and Training Needs Analysis (TNA) within a corporate setting. My expertise lies in developing learning strategies that align with business and client goals, designing and creating training programs using different modalities and state-of-the-art learning technologies.

Throughout my career, I have successfully led training projects, facilitated Continuous Improvement Plan (CIP) discussions, and ensured successful execution. I am well-versed in managing and maintaining Learning Management Systems (LMS) and tracking completion of mandatory courses, e-learning training programs, and client-required training rollouts.

I am passionate about creating a culture of continuous improvement, identifying knowledge gaps, and developing training programs that meet client expectations. My strong leadership skills have enabled me to supervise training teams, collaborate with stakeholders, and guide supervisors, trainers, and quality associates to support their professional development and career advancement.

Experience

Work history, roles, and key accomplishments

SS
Current

Sr. Manager, Technical Training

Sutherland Global Services

Jan 2022 - Present (3 years 10 months)

Oversees implementation of training programs across multiple sites in the Philippines and India for consultants and support staff.

CC

Training and Quality Manager

CSS Corp.

Nov 2021 - Jan 2022 (2 months)

Leads Training and Quality teams in the Philippines, oversees projects, sends Quality analyses and reports, collaborates with Operations and the Client on training improvements.

TB

Freelance Facilitator - Leadership and Development

Trainings and Beyond

Mar 2019 - Jan 2022 (2 years 10 months)

Facilitates personal and professional development workshops for support members and managers of Wells Fargo.

GE

Training and Quality Manager

Genpact

Apr 2021 - Nov 2021 (7 months)

Supervises new employee training, program-specific knowledge training, and other training needs for both the business and the client.

TC

Site Training Manager

The Results Companies

Jul 2019 - Apr 2021 (1 year 9 months)

Manages the site's end-to-end training needs and ensures consistent fulfillment of all training requirements.

FS

Manager, Learning and Development

FIS Global Solutions

Jul 2010 - Jul 2019 (8 years 11 months)

Identifies knowledge gaps and encourages a culture of continuous improvement.

Education

Degrees, certifications, and relevant coursework

Israel hasn't added their education

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Tech stack

Software and tools used professionally

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Israel Jogno - Sr. Manager, Technical Training - Sutherland Global Services | Himalayas