Open to opportunities

Princess Bustamante

@princessbustamante

Training specialist driving measurable performance improvements through learner-centered programs and data-informed coaching.

Philippines

Message

What I'm looking for

I seek a role where I can build scalable learning programs, use data to improve performance, mentor trainers, and collaborate with stakeholders in a growth-oriented culture.

I am a training specialist with experience designing and delivering end-to-end learning programs for large-scale operations, focused on measurable performance improvements and operational alignment.

At Teleperformance AURA I developed scalable learning materials, mentored trainers, and partnered with client managers to tailor solutions that elevated service delivery.

I also worked as a content moderator, ensuring policy compliance, identifying trends, and using moderation insights to inform training strategies and improve decision-making accuracy.

I bring strong facilitation, reporting and analytical skills, with experience building dashboards to monitor KPIs, and a commitment to fostering continuous learning across teams.

Experience

Work history, roles, and key accomplishments

Current

Training Specialist

Current

Teleperformance

Jan 2025 - Present (1 year)

Spearheaded end-to-end training programs and developed scalable learning materials, dashboards, and documentation to improve KPI monitoring and training impact. Partnered with client managers and mentored trainers to elevate service delivery and foster continuous learning across departments.

Learning Development KPIs Mentoring Stakeholder Management Documentation Performance Improvement

Content Moderator

Teleperformance

Jan 2023 - Jan 2024 (1 year)

Ensured content compliance with platform policies through consistent moderation and quality checks, identified trends and escalated emerging risks, and leveraged insights to inform training strategies and improve decision-making accuracy.

Content Moderation Compliance Policies Quality Assurance Data Analysis Reporting Cross Functional Collaboration