Open to opportunities

Walter Tabalan

@waltertabalan

Message

Experienced Learning and Development professional and trainer driving process improvement and operational excellence

Philippines

Message

What I'm looking for

I seek L&D or training roles where I can design and deliver learning programs, manage LMS, mentor staff, drive process improvements, and work in a fast-paced, collaborative company that values development.

I am a Learning and Development professional with extensive experience designing and delivering training across BPO and corporate environments. I have been identified as a high-potential agent, participated in a Learning and Development Career Academy with ongoing mentoring, and supported LMS design, deployment, and onboarding for multiple countries. My background includes frontline customer support, fraud analysis, and training roles that inform practical, operational learning solutions.

I excel at facilitation, coaching, content creation, and process improvement, and I thrive in fast-paced environments where I can mentor teams and implement learning solutions that measurably improve performance.

Experience

Work history, roles, and key accomplishments

Current

Learning and Development Officer

Current

Mazars Philippines

May 2022 - Present (3 years 5 months)

Manage LMS support, design, development and delivery of learning programs while onboarding new countries and supporting content creation to improve learning operations and adoption.

LMS Instructional Design Training Delivery Content Development Stakeholder Management Reporting

Learning Consultant

Thomson Reuters

Aug 2019 - Feb 2022 (2 years 6 months)

Designed and delivered instructor-led and eLearning programs, conducted learning needs analysis and supported regional delivery to align training with business requirements.

Facilitation Instructional Design E Learning Needs Analysis LMS Training Delivery Stakeholder Management Reporting

Customer Support Executive

Thomson Reuters

Sep 2017 - Aug 2019 (1 year 11 months)

Resolved product and data inquiries, logged and tracked cases in Siebel CRM, and escalated issues to improve first-contact resolution and customer satisfaction.

Customer Support Troubleshooting Escalation Management Communication Case Management Data Analysis

Fraud Analyst

Convergys Philippines Corporation

Jun 2011 - Aug 2017 (6 years 2 months)

Investigated and processed credit card fraud cases, reviewed accounts for fraud indicators and prevented unauthorized access while supporting new-hire training as an SME.

Fraud Investigation Transaction Monitoring Customer Service Risk Analysis Coaching Case Management

Trainer

Convergys Philippines Corporation

Jun 2011 - Aug 2017 (6 years 2 months)

Facilitated program-specific onboarding, up-training and cross-functional transitions, mentored new hires and reported class performance to stakeholders to ensure operational readiness.

Training Delivery Onboarding Coaching performance reporting Facilitation Curriculum Development