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aprilo aprilo

@apriloaprilo

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Experienced corporate trainer with a focus on employee development.

Philippines

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What I'm looking for

I am looking for a role that values employee development and offers opportunities for growth.

I am a dedicated professional with over 5 years of experience in corporate training, employee development, and operational management. My journey has allowed me to specialize in Learning Management Systems and Project Management, where I have successfully designed and delivered training programs that enhance skill development across various departments.

At William Hill Group, I excelled as a CRM Training & Quality Executive, where I led key projects, optimized CRM campaigns, and built strong client relationships. My role involved crafting training materials and overseeing operational efficiency, ensuring that my team was well-equipped to meet business goals. I am passionate about fostering a culture of continuous learning and improvement.

Experience

Work history, roles, and key accomplishments

Current

CRM Training & Quality Executive

Current

William Hill Group - Evoke

Apr 2021 - Present (4 years 2 months)

Executed and optimized cross-channel CRM campaigns to align with business goals and drive player engagement. Led and coordinated key projects to ensure timely delivery and successful outcomes.

CRM Campaign Management Client Relations Stakeholder Engagement Project Management Training Jira Confluence Atlassian

Technical Trainer

Sykes Asia Incorporated

Aug 2020 - Apr 2021 (8 months)

Facilitated and delivered face-to-face and virtual training for new hires, cross-training, up-skilling, refreshers, and product updates. Developed and organized related materials and documentation including concise content, learning theory, training aids, and audiovisuals.

Technical Training Content Development Documentation

Technical Trainer

Sykes Asia Incorporated

Sep 2016 - Aug 2020 (3 years 11 months)

Managed development, implementation, and continuous improvement of training programs, including ongoing learning opportunities company-wide. Scheduled and taught weekly internal classes to groups of 25+ employees.

Curriculum Development Classroom Instruction Sales Training Needs Analysis Reporting

Technical Support Specialist

Sykes Asia Incorporated

Apr 2015 - Sep 2016 (1 year 5 months)

Responded to customer inquiries and assisted in troubleshooting and resolving challenges regarding ordering, software, hardware, and in-app services. Identified customer needs and helped customers use specific features.

Technical Support Customer Service Troubleshooting Software support Hardware In App Support Product Malfunction Reporting

Technical Support Specialist

Convergys

Oct 2013 - Jul 2014 (9 months)

Delivered service and support to end-users using automated call distribution phone software and educated employees on mobile applications. Diagnosed and resolved technical hardware and software issues involving internet connectivity, email clients, IPTV, and VOIP.

Technical Support Customer Service Call Center Operations Troubleshooting VoIP

Education

Degrees, certifications, and relevant coursework

University of the Cordilleras

Bachelor of Science in Nursing, Nursing

Completed a Bachelor of Science in Nursing, gaining foundational knowledge and practical skills in healthcare. This program prepared me for various roles within the medical field.

Baguio City National High School

High School Diploma, General Studies

Graduated from Baguio City National High School, completing secondary education. Developed a strong academic foundation and participated in various school activities.