Romeo Bag-ao

Managed learning administration and LMS operations, including course and class setup, roster management, attendance tracking, compliance reporting, CE credit processing, and e-learning assignments. Coordinated with stakeholders to maintain accurate schedules and support learner inquiries.

Led end-to-end virtual production and delivery of EY Americas learning programs, managing Zoom meetings and webinars, session logistics, facilitator coordination, and technical support. Ensured CPE compliance through attendance tracking and reporting.

Delivered end-to-end new hire and upskilling training programs, facilitating seamless transition to operations through coaching, performance feedback, and learner development initiatives. Awarded Top Trainer.

Facilitated sales and technical training for agents, supervisors, and leadership teams, supporting skill development, performance improvement, and consistent training delivery across all levels.

Delivered end-to-end training across programs. Awarded Global Top Trainer – Q1 2021.

Trained multiple lines of business including Customer Care, Technical Support, and NMA.

Delivered sales, retention, and customer support.

Served as a Catholic school teacher, delivering values-based and academic instruction while fostering student development, discipline, and character formation.

Pursued a Bachelor of Arts in Philosophy, developing critical thinking and analytical skills.