Open to opportunities

Neha Sharma

@nehasharma20

Message

I lead customer experience and executive operations, driving PMO discipline and workflow automation.

India

Message

What I'm looking for

I’m looking for a role where I own operations cadence—PMO reporting, cross-team follow-through, and customer support—using dashboards and automation to remove friction, support leadership, and improve delivery outcomes in fast-moving teams.

I’m an operations and customer experience leader with 11+ years of experience across education, software, and executive support environments. I bring frontline strength across calls, emails, chats, and tickets, combined with clear PMO reporting and workflow discipline to keep teams aligned on what matters most.

In my current role as an Executive Assistant cum Operations Head, I steer daily priorities across connected businesses, prepare decision-ready PDFs/reports/dashboards, manage calendars and action logs, and coordinate across operations, finance, marketing, content, and database teams. I also draft leadership speeches and narratives, and support external communication and LinkedIn content to keep leadership presence consistent.

Previously, I led customer experience operations as a Senior Operations Manager for a 40-member team across international markets, owning hiring, onboarding, training, escalation handling, performance review, and coaching. I’ve also built PMO dashboards/trackers, supported stakeholder communication and parent-facing follow-through, and worked earlier in operations-focused roles including Business Analyst and IT/HR operations with tools like SAP HR/payroll, Zendesk, and CRM/ERP systems.

Experience

Work history, roles, and key accomplishments

Current

Executive Ops & PMO Lead

Current

ZwerskiConsulting

Apr 2024 - Present (2 years 2 months)

Steered daily executive operations across three connected businesses by coordinating priorities and cross-team follow-through. Produced executive-ready reports and dashboards, managed calendars/action logs, and supported leadership communications and digital publishing workflows.

Executive Operations Dashboarding Workflow Automation Stakeholder Management Digital Publishing MailerLite

Project Manager - Operations

Walden Daycare And Angel Montessori

Apr 2023 - Apr 2024 (1 year)

Ran PMO-style operations across finance, operations, sales, marketing, teachers, parents, and prospects. Built PMO dashboards and trackers to monitor progress and accountability, and improved parent-facing communication through coordinated operations across teams.

PMO Dashboards CRM Based Coordination

Senior Operations Manager (CX)

WhiteHat Jr

Aug 2020 - Mar 2023 (2 years 7 months)

Led customer experience operations across calls, emails, chats, and tickets, ensuring timely resolution and service quality. Managed a 40-member team across international markets (UK, USA, India, Philippines, Nigeria, Australia, Dubai) and owned hiring, training, performance discipline, and escalation handling.

Customer Experience Team Leadership Performance Reviews Multichannel Support Escalation Management Reporting & Target Checks HR Operations

Business Analyst - Operations

QtechSoftware Pvt Ltd

Nov 2019 - Mar 2020 (4 months)

Gathered requirements and translated business needs into structured FRDs/BRDs and implementation plans. Coordinated across clients, developers, testers, and management to support UAT, launch readiness, post-launch support, and issue handling; also supported onboarding and training for ~25 people.

Requirements Gathering UAT & Testing Support Implementation Client Coordination Issue Launch Readiness Onboarding Project Tracking

Senior IT Professional (Ops & HR)

SupremeIndustries Pvt Ltd

Feb 2014 - Nov 2019 (5 years 9 months)

Managed enterprise operations and customer support across Spend Management, SalesMantra CRM, ERP, Zendesk, and SAP HR/payroll/security modules. Owned end-to-end SAP HR and payroll support for 1000+ employees and coordinated deployment, testing, implementation, and weekly reporting with developers, testers, and operations teams.

Enterprise Operations Customer Support CRM Support Deployment Security Module Support Zendesk

Program Manager - HR & Client Ops

ImarticusLearning Pvt Ltd

May 2013 - Jan 2014 (8 months)

Managed CRM-based candidate data, screening, and recruitment shortlists, coordinating telephonic and face-to-face interviews. Supported recruitment drives for clients including JP Morgan, Barclays, TCS, and Capgemini, and improved program flow through proactive operational adjustments and stakeholder coordination.

Candidate Screening Interview Coordination Recruitment Operations Program Execution Recruitment support Shortlisting