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@majaruwan
Customer-focused bilingual customer service professional skilled in social support, issue resolution, and client retention.
I am a dedicated, fast-learning bilingual customer service professional with several years of experience supporting users on trading platforms and an international airline's official Facebook channel. I excel at building customer relationships, de-escalating concerns, and resolving complex issues end-to-end.
Throughout my career I’ve handled technical, financial, and account-related inquiries, managed social media communities, and collaborated with internal teams to escalate and resolve tickets efficiently. I have translated corporate materials and training content between English and Thai, helping improve communication and client retention.
I bring strong critical thinking, multitasking, and teamwork skills, proficiency with tools like Zendesk, Google Suite, and Microsoft Office, and a customer-centric mindset. I seek roles where I can continue to improve user experience and contribute to retention and operational excellence.
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Work history, roles, and key accomplishments
ImperialLeisure
Jan 2023 - Present (2 years 10 months)
Serves as primary frontline contact for an international airline's official Facebook, resolving complex user issues end-to-end, de-escalating complaints and ensuring seamless passenger service.
ForexChief
Jan 2021 - Nov 2022 (1 year 10 months)
Acted as initial B2B contact across social channels, escalated complex client issues via ticketing to internal teams, and implemented retention strategies that improved client support outcomes.
OlympTrade
Oct 2017 - Sep 2020 (2 years 11 months)
Managed social platforms and resolved technical, financial, and account issues to prevent churn; translated and transcribed corporate education materials and advertising between English and Thai.
Degrees, certifications, and relevant coursework
Bachelor of Business Administration, Business Administration
2006 - 2010
Grade: 3.79 / 4.00
Completed a Bachelor of Business Administration with a strong academic record and a 3.79/4.00 GPA.
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