Aung Kyaw HtetAH
Open to opportunities

Aung Kyaw Htet

@aungkyawhtet

Experienced Customer Service Specialist with a focus on remittance support.

Thailand
Message

What I'm looking for

I am seeking a remote position that values strong communication and customer support skills.

I am an experienced Customer Service Officer with over 4 years in remittance support, dedicated to providing exceptional customer service. My expertise lies in handling calls, messages, and social media interactions, ensuring that customer issues are resolved with accuracy and professionalism. I am fluent in both English and Burmese, which allows me to communicate effectively with a diverse clientele.

Currently based in Thailand, I thrive in remote work environments and have successfully managed customer support through various channels, including phone, messaging apps, and Facebook. My role at GME Remittance Company involved not only resolving customer inquiries but also managing the company’s social media presence, where I responded promptly to messages and posts. I take pride in building strong customer relationships through clear and empathetic communication, consistently meeting service level targets.

Experience

Work history, roles, and key accomplishments

GC

Remote Customer Service Specialist

GME Remittance Company

Dec 2019 - May 2024 (4 years 5 months)

Provided customer support via phone, messaging apps, and Facebook, resolving issues related to remittance services with accuracy and professionalism. Managed the company's Facebook page, responding to messages and posts promptly, and handled SIM card inquiries and coordinated sales/logistics for delivery.

Education

Degrees, certifications, and relevant coursework

DU

Dagon University

Bachelor of Arts, English

Pursued an English major, focusing on language, literature, and communication skills. Developed strong analytical and critical thinking abilities through coursework.

Tech stack

Software and tools used professionally

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