เนตรสกาว สังฆะมณี
@0002253
Customer-focused service professional with strong English and coordination skills.
What I'm looking for
I am a customer-focused service professional with experience across customer service, sales, and operations in Thailand. I communicate primarily in English and Thai and have supported customers via chat, email, social media, and phone.
My recent roles include English-speaking customer service for a travel booking project, where I coordinated with airlines and internal teams to resolve flight-related issues, and a data verification role at a crypto exchange verifying applicant information.
I have hands-on purchasing experience in construction materials, sales experience presenting quotations and closing deals, and a track record of troubleshooting and supporting partners on platform issues. I prioritize attention to detail and problem solving in every role.
I hold a Bachelor’s degree in English from Ubon Ratchathani Rajabhat University and seek opportunities where I can apply my communication, coordination, and customer support strengths to deliver measurable service improvements.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Transcosmos (Thailand) Co., Ltd.
Jan 2025 - Jan 2026 (1 year)
Handled English-language customer inquiries for the Traveloka project via chat, email, social media and outbound calls, coordinating with airlines and internal teams to resolve flight booking issues and complaints.
Purchasing Officer
Thanaset Charoenthap Home Building Company
Jan 2024 - Jan 2025 (1 year)
Managed procurement of construction materials, planning and coordinating with departments to ensure timely preparation and delivery of materials for projects.
Data Verification Officer
Bitkub Exchange
Jan 2023 - Jan 2024 (1 year)
Verified applicant information and conducted phone outreach to obtain additional documentation and clarify application details to ensure data accuracy and compliance.
Service Coordinator
Delivery Hero (Thailand) Co., Ltd.
Jan 2023 - Dec 2023 (11 months)
Troubleshot partner issues and system problems, provided consultation and usage assistance to partners to ensure effective service utilization and issue resolution.
Sales Representative
Home Hub Company Limited
Jan 2020 - Jan 2022 (2 years)
Prepared and presented product quotations, negotiated and closed sales deals for construction materials, coordinated issue resolution and provided after-sales support to maintain customer satisfaction.
Front Desk Receptionist
The Proud Hotel
Jan 2017 - Jan 2019 (2 years)
Managed room reservations and bookings, provided rate quotations, closed sales, and delivered guest service and after-sales support to ensure satisfaction.
Education
Degrees, certifications, and relevant coursework
Ubon Ratchathani Rajabhat University
Bachelor of Arts, English
2014 - 2017
Completed a Bachelor degree in the Faculty of Humanities and Social Sciences with a major in English, focusing on language and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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