Kourtney Bowlin-Rouse

Performed secure data entry while confirming patients' insurance status before medical appointments. Ensured HIPAA compliance by contacting insurance companies, documenting potential out-of-pocket costs, and tracking coverage information.

Interpreted and communicated benefits and coverage details to members. Researched medical and pharmacy claim denials and prior authorizations while supporting non-English speakers via LanguageLine and following HIPAA policies.

Supported tenants facing eviction by attending eviction hearings and connecting them with available resources. Assisted clients with applying for rent, energy, and financial assistance, maintained updated case records, and coordinated effectively with clients and partner agencies using LanguageLine for non-English speakers.

Worked with youth with cognitive disabilities and behavioral challenges, focusing on safety and stabilization. De-escalated conflicts when needed, facilitated life skills conversations and groups, and administered medications according to certification.

Provided direct care to youth by administering medications per certification and using CPI physical restraints as needed for safety. Applied ACT treatment approaches, de-escalated situations up to physical aggression, updated youth records, and communicated with parents, workers, and legal contacts.

Assisted clients with developing life skills and maintaining sobriety through administering and reading breathalyzer and urine drug tests. Coordinated transportation to medical appointments and NA/AA meetings, facilitated mental health and skill-building groups, and maintained comprehensive client records while collaborating with outside providers.

Oriented patients to the unit and provided essential intake information to help them feel comfortable and supported. Communicated relevant patient needs to the nurse, maintained knowledge of unit policies and procedures, and collaborated with outside providers and agencies.