Tanashia Smith

Checked insurance for activity and sent in-basket messages to providers for appeals or denials. Determined prior authorization needs for procedures via online portals or direct calls to insurance. Gathered clinical information for CPT codes requiring prior authorization.

Managed patient account payments, including collection and posting. Submitted claims to insurance and gathered CPT codes for procedures. Determined prior authorization needs for procedures via online portals or direct calls to insurance.

Managed patient appointments, including scheduling, rescheduling, and cancellations. Provided clear instructions to patients to ensure proper preparation for examinations and procedures.

Sorted and stacked packages on pallets for efficient storage and transport. Loaded and unloaded packages from company trucks, ensuring proper packing and loading procedures were followed.

Picked packages to fulfill customer orders, ensuring accuracy of items and addresses. Sorted and stacked packages on pallets for efficient warehouse organization.

Handled inbound calls to assist employees with health coverage enrollment and changes. Opened appeals for employees regarding late verification documents and assisted with premium payments.

Managed inbound and outbound calls for scheduling and canceling appointments. Communicated with managers and advisors via email to address customer inquiries and provide quotes for services and parts.

Managed daily cash operations, including counting safe and cash drawers to ensure accuracy. Completed necessary paperwork and deployment plans, and led team meetings to review performance and set new goals.

Handled damage claims for Avis and Budget car rentals, including filing claims on behalf of renters. Managed inbound and outbound calls from verified sources to resolve customer issues.

Activities and societies: Professional communications, Medical Terminology, MS applications, Medical Billing and Coding

Completed a comprehensive certificate program focusing on essential skills for medical administrative roles. Coursework included professional communications, medical terminology, and proficiency in MS applications. Gained expertise in medical billing and coding practices.