Open to opportunities

Kosisochukwu Ugwu

@kosisochukwuugwu

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Motivated graduate in Agricultural Economics with customer service expertise.

Nigeria

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What I'm looking for

I seek a role in a dynamic environment that fosters growth and innovation.

I am a highly motivated and result-oriented graduate of Agricultural Economics and Extension from Enugu State University of Science and Technology. Having successfully completed my mandatory NYSC program, I have gained valuable experience in sales, customer care service, and administrative roles, particularly in the web3 space. My organizational skills and efficiency enable me to take on challenging opportunities and contribute positively to an organization’s objectives.

Throughout my career, I have developed strong competencies in customer service, client relations, and documentation. I excel in creating internal communications and providing outstanding service across various environments. My technical skills include proficiency in Microsoft Office Tools, Google Workshop Tools, HTML, CSS, and JavaScript, which I leverage to enhance customer interactions and streamline processes.

In my previous roles, I have successfully managed community support, improved customer engagement, and maintained excellent relationships with clients. I am eager to learn and grow within a dynamic organization that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

Community Moderator

Chakra Server

Sep 2024 - May 2025 (8 months)

Managed customer support through chat, addressing user queries and resolving issues. Ensured community guideline adherence, guided users through verification, and maintained active community engagement.

Community Management Customer Support DeFi Content Writing Web3

Administrative Position/Customer Care Representative

Carrier Insurance Brokers

Aug 2023 - Jun 2024 (10 months)

Managed reception duties, including document handling, guest welcoming, and maintaining office order. Handled inbound/outbound calls, corresponded with clients, and assisted with recruitment and employee onboarding.

Customer Service Administrative Support Salesforce Microsoft Office

Customer Care Representative

CruzzHub Exchange

Apr 2022 - Apr 2023 (1 year)

Resolved customer complaints, provided information on procedures, and maintained excellent customer service. Communicated with customers via various channels and assisted with onboarding processes.

Customer Service Customer Communications Onboarding Problem Solving

Farm Manager

Personal Poultry Farm

Feb 2021 - Mar 2022 (1 year 1 month)

Managed daily farm operations, including processing payments and maintaining a clean environment. Resolved customer complaints and provided information on farm procedures and policies.

Customer Service Record keeping Sales

Education

Degrees, certifications, and relevant coursework

Enugu State University of Science and Technology

Bachelor of Agriculture (B.Sc.), Agricultural Economics and Extension

Grade: Second Class Upper Division

Completed a Bachelor of Agriculture degree with a Second Class Upper Division. The curriculum focused on Agricultural Economics and Extension, providing a strong foundation in the field.