Ayabonga Nompetsheni
@ayabonganompetsheni
Customer-focused support specialist skilled in technical troubleshooting and CRM.
South AfricaWhat I'm looking for
I am an energetic, solution-driven customer service professional with hands-on experience in agile environments and technical support. I combine empathy with efficiency to resolve inquiries quickly and turn customer challenges into positive outcomes.
My work spans customer experience roles at Takealot and operational readiness at YOYO SA Services, where I coordinated client registrations, readiness testing, and stakeholder engagement to support smooth rollouts.
I have delivered community-focused digital support with DigiFy Africa, helping users set up online accounts, apply for jobs, and understand digital safety—work that reflects my commitment to accessibility and digital inclusion.
Technically, I am proficient with Zendesk, Zoiper VoIP, Atlassian Jira, ThisIsMe, and Microsoft Office 365, and I collaborate effectively using Google Meet, Zoom, Teams, and TeamViewer to support cross-functional teams.
Experience
Work history, roles, and key accomplishments
TLDelivered high-quality customer service with quick resolution times, resolving inquiries with empathy and precision and collaborating with cross-functional teams to ensure consistent customer experience.
Business Readiness Support Officer
YOYO SA Services
Jan 2022 - Jan 2023 (1 year)
Registered clients and coordinated readiness testing, maintained accurate operational records, and engaged stakeholders to support seamless rollout of services.
Digital Support Agent
DigiFy Africa
Jan 2021 - Jan 2022 (1 year)
Assisted community members with online account setup and job applications, presented digital safety sessions, and empowered youth through accessible technology education.
Education
Degrees, certifications, and relevant coursework
Praesignis PTY LTD
NQF Level 4, Information Technology
2023 - 2023
Completed Information Technology at NQF Level 4, covering foundational IT competencies and practical skills.
CODEX
Certificate, Full Stack Web Development
2018 - 2018
Completed a Full Stack Web Development program focusing on web technologies and practical project development.
Pakamani Senior Secondary School
Matric (Grade 12), Secondary Education
2016 - 2016
Completed Matric (Grade 12) providing general secondary education and qualifications for further study or work.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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