toqeer nasir

I am a dedicated and results-driven Customer Success Manager with three years of experience in the e-commerce sector. My expertise lies in managing omnichannel platforms, implementing CRM strategies, and delivering exceptional customer service. I have a strong track record of resolving issues, optimizing workflows, and achieving measurable improvements in productivity for customer service and sales.

At Imperial Rooms, I mapped the customer lifecycle for multifaceted accounts, focusing on onboarding, adoption, and ongoing success. I developed deep customer relationships by understanding their touchpoints and business ambitions, which allowed me to anticipate and resolve issues effectively. My efforts led to a 50% boost in operational efficiency and a significant increase in customer retention and sales.

My commitment to continuous improvement is evident in my proactive approach to tracking customer health metrics and collaborating with cross-functional teams to enhance the customer experience. I am passionate about leveraging customer feedback to guide product decisions and drive success in the e-commerce landscape.