Open to opportunities

toqeer nasir

@toqeernasir

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Dedicated Customer Success Manager with a proven track record.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to leverage my customer success expertise in a dynamic e-commerce environment, focusing on enhancing customer relationships and driving business growth.

I am a dedicated and results-driven Customer Success Manager with three years of experience in the e-commerce sector. My expertise lies in managing omnichannel platforms, implementing CRM strategies, and delivering exceptional customer service. I have a strong track record of resolving issues, optimizing workflows, and achieving measurable improvements in productivity for customer service and sales.

At Imperial Rooms, I mapped the customer lifecycle for multifaceted accounts, focusing on onboarding, adoption, and ongoing success. I developed deep customer relationships by understanding their touchpoints and business ambitions, which allowed me to anticipate and resolve issues effectively. My efforts led to a 50% boost in operational efficiency and a significant increase in customer retention and sales.

My commitment to continuous improvement is evident in my proactive approach to tracking customer health metrics and collaborating with cross-functional teams to enhance the customer experience. I am passionate about leveraging customer feedback to guide product decisions and drive success in the e-commerce landscape.

Experience

Work history, roles, and key accomplishments

Customer Success Executive

Imperial Rooms

Jan 2019 - Present (6 years 5 months)

Mapped customer lifecycles and developed deep customer relationships, focusing on onboarding, adoption, and ongoing success. Proactively resolved customer issues, delivered product training, and tracked health metrics like CSAT and NPS to improve engagement. Collaborated cross-functionally to ensure seamless customer experiences, advocate for needs, and identify upsell opportunities.

CRM Customer Success Shopify CSAT NPS Process Improvement

Education

Degrees, certifications, and relevant coursework

Unknown

Certification, Project Management

Completed a Graduate Project Management Certification, enhancing skills in project planning, execution, and oversight. Acquired expertise in managing complex projects and optimizing workflows.

Unknown

Certification, CX Professional

Obtained CX professional certification, focusing on customer experience strategies. Developed skills in enhancing customer satisfaction and loyalty within the e-commerce sector.