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NP@naurispabrzs
Experienced professional driving customer satisfaction and operational efficiency.
ZimbabweI am an experienced professional with extensive expertise in driving customer satisfaction and operational efficiency. Throughout my career, I have accumulated a wealth of knowledge in Sales and Account Management, as well as hands-on experience in Operational Excellence, Supply Chain, and Customer Success. My proven track record includes managing multiple Fortune 500 accounts and leading Customer Success initiatives that enhance client relationships and drive business growth.
In my recent role as Customer Success Lead at Syensqo, I successfully hired and led a high-performing team, driving customer satisfaction up by 20% through improved onboarding and issue resolution. I spearheaded a global SLA project that enhanced efficiency and reduced approval times by 30%. My ability to coordinate with sales and marketing teams has ensured a cohesive customer journey, while my strategic partnerships have added significant value to our clients.
Previously, as an Account Executive at Solvay, I managed a diverse portfolio of over 100 SMBs and 20 large enterprises, consistently exceeding KPIs and enhancing brand loyalty through strong customer relationships. My background in operations at Smartlynx Airlines and Air Baltic Corporation has further honed my skills in project management and operational excellence, making me a well-rounded professional ready to tackle new challenges.
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Work history, roles, and key accomplishments
Syensqo
Dec 2023 - Oct 2024 (10 months)
Hired and led a high-performing Customer Success Management (CSM) team, significantly increasing customer satisfaction through improved onboarding and issue resolution. Spearheaded a global SLA project, enhancing efficiency and reducing approval times by 30%.
Solvay
Mar 2019 - Dec 2023 (4 years 9 months)
Managed sales and grew portfolios of over 100 SMB and 20 Large Enterprises with an annual budget of 12M Eur, consistently exceeding individual and team KPIs. Built strong customer relationships across regions, engaging with C-level executives to enhance added value and optimize solutions.
Smartlynx Airlines
Apr 2017 - Mar 2019 (1 year 11 months)
Implemented cost-saving initiatives that reduced the department's operational expenses by 20% and created SOPs to reduce overtime expenses by 15%. Conducted regular training sessions for staff on operational best practices and compliance requirements.
Air Baltic Corporation
Mar 2011 - Feb 2017 (5 years 11 months)
Led crew briefings before flights to discuss journey specifics and conducted pre-flight safety checks, ensuring adherence to aviation regulations. Trained new cabin crew members, enhancing essential skills and knowledge, and served as a Line Check Instructor.
Degrees, certifications, and relevant coursework
Master of Business Administration, Business Administration
Completed a Master of Business Administration program, focusing on advanced business strategies and management principles. Gained expertise in areas such as finance, marketing, and operations, preparing for leadership roles.
LEAD Certified, Leadership Development
Obtained LEAD certification from Solvay Leadership Academy, demonstrating proficiency in leadership principles and practices. Focused on enhancing leadership capabilities and strategic decision-making.
Supervisor Development Series, Supervisory Management
Participated in the Supervisor Development Series at Solvay Leadership Academy, acquiring essential skills for effective team supervision. The program covered topics crucial for managing teams and fostering a productive work environment.
Software and tools used professionally
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