Cletus Dsouza

I am a dedicated Customer Success Manager with over six years of experience in supporting B2B SaaS clients across North America. My expertise lies in driving retention, adoption, and revenue growth, with a proven track record of reducing churn and improving onboarding efficiency. I thrive in fast-paced environments and excel at collaborating cross-functionally with Sales, Product, and Engineering teams to deliver exceptional value to high-growth clients.

Throughout my career, I have successfully launched large restaurant clients at VoicePlug AI and managed multi-location fitness clients at Bookee, where I significantly reduced onboarding time and improved product adoption rates. My role at Augnito involved owning a North American client portfolio, where I increased user engagement through proactive support and training. I am also experienced in leading teams, as demonstrated during my tenure at PayPal, where I managed a team of senior agents and created performance dashboards to support compliance efforts.