Konda Revanth Abhyuday
@kondarevanthabhyuday
I build GenAI conversational banking products that drive digital adoption.
IndiaWhat I'm looking for
At IDFC First Bank, I own GenAI WhatsApp and conversational banking products serving 2.3M weekly active customers. I grew FASTag recharges through the conversational channel from 5% to 40% in four months, routing roughly INR 900 crore in monthly recharge volume.
I lead a five-engineer squad and two technology vendors across AI product discovery, PRDs, conversation design, OpenAI API-based RAG, prompt versioning, evaluation gates and release delivery. I’ve improved digital engagement by 25%, reduced branch dependency by 30%, lifted CSAT by 20%, and designed guardrails that support 92% intent-recognition accuracy across English, Hindi and code-mixed inputs.
Previously, I built ServiceNow ITSM workflows at IDFC First Bank, redesigned digital lending at Kotak Mahindra Bank, and managed critical incidents for AXA through Capgemini. I bring a Computer Science background and an IIM Mumbai postgraduate education to practical AI, banking, payments and product delivery work.
Experience
Work history, roles, and key accomplishments
AI Product Manager
IDFC First Bank
Jan 2024 - Present (2 years 9 months)
Product Owner for AI-powered WhatsApp and conversational banking platforms, growing the conversational channel from 5% to 40% of FASTag recharges in four months. Scaled the Gen AI platform to 2.3M weekly active customers, driving a 25% uplift in digital engagement and a 30% reduction in branch dependency.
Technology Business Analyst
IDFC First Bank
Jul 2023 - Dec 2023 (5 months)
Designed and deployed the ServiceNow ITSM platform, cutting incident resolution time by 35%. Built and ran an Agile PPM framework governing 8+ concurrent technology programs, improving delivery predictability by 20% and IT availability by 10%.
Redesigned the digital loan application workflow from primary research with 250+ customers and competitive benchmarking, introducing eSignature and VideoKYC to reduce turnaround time. Secured executive approval for 3 of 4 process improvement recommendations.
Managed P1 and P2 incidents across AXA global operations, sustaining 97% SLA compliance. Cut recurring production incidents by 15% through data-driven root cause analysis and preventive controls.
Education
Degrees, certifications, and relevant coursework
IIM Mumbai
Post Graduate Diploma in Industrial Management, Industrial Management
2021 - 2023
Activities and societies: Led E-Summit 2021 at IIM Mumbai E-Cell, managing an INR 2.5L budget and 5,000+ attendees.
Pursued a Post Graduate Diploma in Industrial Management with coursework in Product Management, Data Analytics, Operations & Supply Chain, Strategic Management, and Corporate Finance.
Vardhaman College of Engineering
Bachelor of Technology, Computer Science and Engineering
2015 - 2019
Activities and societies: Capstone Project — Demand Forecasting & Analytics, Zepto (September 2022): built an ARIMA time-series forecasting model in R and a Power BI dashboard tracking on-time delivery, cycle time and stockout KPIs.
Completed a Bachelor of Technology in Computer Science and Engineering, including a capstone project on demand forecasting and analytics for Zepto.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring Konda Revanth?
You can contact Konda Revanth and 90k+ other talented remote workers on Himalayas.
Message Konda RevanthGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
