At Airtel Payments Bank, I’m spearheading a 0-to-1, four-language LLM and RAG Voicebot while owning Chatbot, Emailbot and IVR products. I’ve designed self-service journeys that cut monthly agent calls by 24%, freed about 336 agent FTEs and saved ₹1.24 Cr per month.
Earlier, at BYJU'S, I led OCR-based loan-verification workflow automation that processed 10,000+ statements monthly and contributed to a 22% NPS increase. My work spans conversational AI, customer experience, banking and digital lending.
