Nishant Jindal
@nishantjindal
Senior AI Product Owner driving agentic and conversational FinTech transformation with measurable impact.
IndiaWhat I'm looking for
I’m a results-driven Senior AI Product Owner with 11+ years of experience in BFSI and FinTech, delivering end-to-end AI/ML-powered digital transformation across Fortune 500 organizations. I define product requirements and agentic workflows for AI document-processing and conversational AI agents, translating regulatory complexity into safe, scalable experiences.
I’ve hands-on led product strategy and execution—cutting processing time by 30% and reducing manual intervention by 40%+ through agentic onboarding and document intelligence. My work has delivered 40% TAT reduction, 80% accuracy improvements, and 4.5/5 client satisfaction by focusing on agent behavior specifications, human-in-the-loop design, and compliance guardrails (GDPR, FCA, PCI-DSS).
I bridge AI engineering teams and business stakeholders to turn insights into actionable roadmaps—authoring user stories, evaluation sessions, escalation frameworks, and backlog refinement stories. I’m certified as a CSPO and SAFe Practitioner, and I enjoy aligning UX, AI, and delivery teams around measurable outcomes and operational excellence.
Experience
Work history, roles, and key accomplishments
Defined and owned product vision for AI agent-powered document intelligence and corporate onboarding for BFSI clients, aligning AI engineering and business stakeholders. Delivered 30% faster document processing, reduced manual intervention by 40%+, and authored GDPR/FCA-compliant agent behavior and human-in-the-loop checkpoints.
Supported design and delivery of conversational AI agents for contact center self-service transformation by defining agent intents, dialogue flows, entities, and fallback behaviors. Established escalation rules for human handoff and translated NLP model failure patterns into actionable backlog items under SAFe.
Owned product strategy for insurance and financial services platforms serving millions of policyholders, using data-driven insights to guide roadmap decisions. Increased user engagement by 20%, improved customer satisfaction by 15%, and enabled on-time delivery across multiple releases with zero sprint scope creep for 4 consecutive quarters.
Spearheaded digital payment product innovation for a global FinTech, improving transaction efficiency and operational performance. Boosted transaction efficiency by 20%, cut operational costs by 15%, increased customer satisfaction by 25%, and led cross-functional delivery across engineering, QA, and design.
Performed business process and gap analysis to identify system improvement opportunities for digital banking platforms. Produced functional specifications and documentation, and led project tracking and defect management to support delivery quality and stakeholder alignment.
Business Analyst, Retail Lending
Newgen Software
Jun 2018 - Jan 2021 (2 years 7 months)
Implemented retail lending processes through assessments, gap analysis, and system improvement initiatives. Converted business requirements into functional specifications and tracked defects and milestones across BPM deployments.
Developed Omantel and SBI Credit Card mobile apps from concept to launch, achieving 4.0+ Play Store ratings. Applied Agile methodologies, produced SRS/FTM and user manuals, and conducted on-site quality assurance for banking credit card applications.
Education
Degrees, certifications, and relevant coursework
School of Inspired Leadership (SOIL)
Master of Business Administration, Marketing & Strategy
MBA in Marketing & Strategy from School of Inspired Leadership (SOIL), Gurugram.
Chitkara University
Bachelor of Engineering, Computer Science
B.E. in Computer Science from Chitkara University, Baddi.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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