Open to opportunities

Komal Rizwan

@komalrizwan

Message

I build enterprise ServiceNow solutions that automate operations and improve service delivery.

United States

Message

I've delivered enterprise ServiceNow solutions for WNK Associates, Verizon, and Verra Mobility across ITSM, ITOM, ITAM, CMDB, HRSD, CSM, GRC, and SPM. I build integrations, automate workflows, improve configuration data quality, and strengthen service visibility using ServiceNow platform capabilities.

Over eight years, I've developed with JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, REST APIs, SOAP Web Services, IntegrationHub, and ServiceNow Orchestration. I also manage upgrades, deployments, platform security, performance optimization, production support, and governance in Agile environments.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Developer / Administrator

Current

WNK Associates Inc.

Apr 2023 - Present (3 years 4 months)

Managed enterprise ServiceNow environments, configured ITSM applications, and developed scalable solutions using Business Rules, Client Scripts, and Flow Designer. Coordinated deployments, provided production support, and established platform governance standards.

ServiceNow ITSM ITOM ITAM CMDB HRSD CSM SPM JavaScript Business Rules Client Script Script Includes UI Policies UI Actions Flow Designer REST APIs Performance Analytics Agile

ServiceNow Developer

Verizon

Jun 2020 - Mar 2023 (2 years 9 months)

Designed and customized ServiceNow solutions across ITOM, ITAM, HRSD, GRC, and SPM modules. Implemented Discovery, Service Mapping, Event Management, HAM/SAM, and HR workflows, and built integrations using REST and SOAP.

ServiceNow ITOM ITAM HRSD GRC SPM Discovery Event Management HAM SAM Flow Designer Business Rules Script Includes UI Actions REST SOAP Agile

ServiceNow Developer

Verra Mobility

Oct 2017 - May 2020 (2 years 7 months)

Delivered ServiceNow solutions across ITSM, ITOM, HAM, SAM, GRC, and CSM modules. Configured ITSM processes, implemented ITOM and asset management, and developed custom functionality using Business Rules and Flow Designer.

ServiceNow ITSM ITOM HAM SAM GRC CSM CMDB Event Management Business Rules Script Includes UI Actions Flow Designer REST APIs Service Portal RBAC

JAVA Script Developer

ZARTEK SOLUTIONS

Mar 2015 - Sep 2017 (2 years 6 months)

Developed and maintained JavaScript-based enterprise applications, creating reusable components and integrating RESTful APIs. Optimized performance and collaborated with UX/UI teams to deliver intuitive interfaces.

JavaScript REST APIs JSON Debugging Testing Event Driven Programming