Looking for a job

Kolby Boyd

@kolbyboyd

Technical support coordinator with facilities, dispatch, SaaS support, vendor coordination, and work-order troubleshooting.

United States

Message

What I'm looking for

I am looking for remote technical support, application support, operations support, service coordination, work control, or customer success support roles. I am strongest where the work involves tickets, troubleshooting, scheduling, vendor/customer communication, documentation, dispatch, and follow-through.

I bring hands-on operations, facilities coordination, dispatch, SaaS client support, and troubleshooting experience from aviation, property/facilities, and remote support environments. I am targeting remote technical support, application support, operations support, service coordination, and work-control roles where clear communication, ticket follow-through, vendor coordination, and practical problem solving matter.

Experience

Work history, roles, and key accomplishments

Current

Porter - Commercial Building Maintenance

Current

Tarantino Properties

Jan 2026 - Present (6 months)

Maintain HVAC, electrical, plumbing, lighting, and life-safety work orders across a multi-building commercial office portfolio. Coordinate third-party and service technicians for inspections, repairs, and building automation/control panel troubleshooting while supporting pneumatic controls and BAS service workflows.

Flight Operations Coordinator

Million Air / American Jet International

Nov 2023 - May 2025 (1 year 6 months)

Coordinated pilots, maintenance vendors, ground service providers, and clients during 12-hour overnight shifts as the sole on-duty operations contact. Resolved time-sensitive aircraft and service issues, maintained accurate communication logs, and managed real-time operational needs in a high-pressure environment.

Flight Operations Pilot Coordination Maintenance Vendor Coordination Ground Services Coordination Overnight Shift Operations Aircraft Status Troubleshooting Fuel Service Coordination Passenger Requests Real Time Situational Awareness Communication Logs Operational Issue Resolution

Senior Services Coordinator

GGT WorldWise

May 2022 - Oct 2023 (1 year 5 months)

Managed global VIP transportation requests across time zones while serving as the sole overnight coordinator. Tracked service execution from intake through completion, resolving issues via phone, email, documentation, and escalation, and coordinating schedules, service details, billing information, and client expectations.

VIP Transportation Coordination Global Scheduling Time Zone Coordination Vendor Provider Coordination Intake to Completion Tracking Phone and Email Support Documentation Escalation Management Billing Coordination Client Relationship Management

Supervisor, Cabin Services

Prospect International Airport Services

Feb 2021 - May 2022 (1 year 3 months)

Led 5-10 team members servicing up to 15 aircraft daily by coordinating task sequence, staffing, and airline communication. Reduced aircraft ground time by 15% through improved scheduling and turnaround coordination, and trained staff on safety procedures, service standards, documentation, and airport operations expectations.