Open to opportunities

DiAmante Estes

@diamanteestes

Customer Success and operations professional improving logistics, reporting, and customer experience in fast-paced environments.

United States

Message

What I'm looking for

I’m looking for a remote-friendly Customer Success or operations role where I can improve processes, support logistics/route coordination, deliver accurate CRM reporting, and help teams stay responsive and on track.

I’m a results-driven Operations and Customer Experience professional with experience supporting logistics, transportation, operational reporting, customer relations, and team coordination. I’m at my best where clear processes, accurate data, and responsive service keep operations moving.

In my current role at MURPHY USA as a Customer Service / Retail Operations professional, I handle customer support, operations, transactions, and fast-paced service execution. I focus on dependable execution and consistent communication to keep customers and internal teams aligned.

Previously, I coordinated logistics as a Semi Truck Driver / Logistics Coordinator at Gulf Coast Paper, where I supported transportation and operational needs. Earlier experience with Amazon DSP Delivery Operations Support, plus roles as a Customer Service Representative and Assistant Manager at Refuel, strengthened my ability to manage day-to-day customer interactions, scheduling, and operational follow-through.

From WCID17, I developed strong habits in documentation, compliance, operational reporting, and process tracking as a Wastewater Technician. I back that operational discipline with training through Google Data Analytics and certifications like Microsoft Office Specialist: Excel, and I bring that same approach to CRM management, process improvement, and cross-functional communication.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Ops

Current

Murphy USA

Apr 2026 - Present (2 months)

Handled customer support and retail operations, executing transactions and fast-paced service workflows while coordinating day-to-day operational tasks. Supported reliable customer experience through consistent operational follow-through.

Customer Service Retail Operations Transaction Processing Operational Coordination Team Support CRM Management Zendesk Salesforce Scheduling Cross Functional Communication

Wastewater Technician

WCID17

Jan 2024 - Mar 2026 (2 years 2 months)

Produced operational reporting and documentation to support wastewater compliance while tracking processes to maintain operational consistency. Focused on accurate records and effective process monitoring in daily operations.

Operational Reporting Compliance Documentation Microsoft Excel Microsoft 365 Google Workspace Documentation Process Improvement

Assistant Manager

Refuel

Jan 2023 - Jan 2024 (1 year)

Led day-to-day customer-facing operations as Assistant Manager, supporting team coordination and service execution in a fast-paced environment. Coordinated schedules and customer support activities while maintaining organized operational workflows.

Operations Management Team Support Customer Support Scheduling Process Improvement CRM Management HubSpot Slack Asana

Semi Truck Logistics Coord

Gulf Coast Paper

Jan 2021 - Jan 2024 (3 years)

Coordinated semi-truck logistics by supporting scheduling, transportation execution, and route optimization for operational needs. Maintained accurate operational records using reporting and spreadsheet workflows.

Logistics Coordination Route Optimization Transportation Operations Operational Reporting Documentation Excel Trello

Customer Service Representative

Refuel

Jan 2019 - Jan 2021 (2 years)

Provided customer support and managed service requests while maintaining accurate operational records. Coordinated with internal teams to support smooth customer experience and consistent transaction/service handling.

Customer Service Customer Relations CRM Management Ticketing Support Documentation Scheduling HubSpot Google Workspace

Delivery Operations Support

Amazon Dsp

Jan 2017 - Jan 2019 (2 years)

Supported delivery operations by coordinating logistics and scheduling needs to help ensure smooth execution. Contributed to operational reporting and cross-functional communication to address service issues.

Logistics Coordination Scheduling Operational Reporting Cross Functional Communication Excel Microsoft Teams ClickUp