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Sami Rachidi

@samirachidi

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I coordinate customer operations, resolve urgent issues, and keep service moving.

United States

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What I'm looking for

I'm seeking remote customer support, client success, operations, claims support, travel operations, coordinator, or administrative work where I can use clear communication, accurate documentation, independent follow-through, and stakeholder coordination.

I've coordinated operational requests at KLM Royal Dutch Airlines across international vendors, maintenance providers, logistics partners, and internal stakeholders. I review repair quotations up to $100,000, maintain accurate records, and track issues through resolution.

At Air France-KLM, I supported passengers with reservations, cancellations, rebooking, flight information, check-ins, and travel changes in a high-volume environment.

My hospitality experience includes managing 200+ calls, inquiries, and visitor requests at 5th Avenue Concierge while maintaining a 95% customer satisfaction rating. I also supported luxury guest service at The St. Regis Bar.

I'm fluent in English, French, and Arabic, and I bring strong documentation, CRM, stakeholder communication, and remote collaboration skills to customer support and operations work.

Experience

Work history, roles, and key accomplishments

Repair & Availability Coordinator

KLM Royal Dutch Airlines

May 2024 - Jan 2026 (1 year 8 months)

Coordinated operational requests across international vendors, maintenance providers, and internal stakeholders. Reviewed repair quotations up to $100,000, maintained records, and resolved time-sensitive supply-chain issues.

Vendor coordination Operations Coordination Documentation Issue Resolution Cross Functional Communication Prioritization Time Management