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KU@kokiilekgatleuser
Organised virtual customer service professional with two years of experience.
South AfricaI am an organised and dedicated Virtual Customer Service professional with two years of experience supporting small businesses. My expertise lies in managing front desk operations, handling client communications, and delivering excellent customer service. I am skilled in phone and email management, calendar scheduling, data entry, and social media support.
Throughout my career, I have demonstrated adaptability and proactivity, ensuring seamless support in dynamic environments, both in-person and virtually. My previous roles have equipped me with the ability to resolve customer queries promptly and provide accurate information about products, all while maintaining a welcoming atmosphere. I am passionate about enhancing customer satisfaction and exceeding expectations in every interaction.
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Work history, roles, and key accomplishments
Cape Union Mart - Poetry
Mar 2024 - Present (1 year 8 months)
Delivered excellent in-person customer service, resolving queries promptly, and providing information about products. Managed daily sales transactions, returns, and cash handling.
Talent Sam
Jan 2023 - Present (2 years 10 months)
Served as the initial point of contact for customer inquiries and issues, responding professionally and empathetically. Identified and resolved customer concerns, ensuring their satisfaction and exceeding expectations.
Remote
May 2021 - Present (4 years 6 months)
Managed inboxes and scheduled content using Canva and Meta tools. Performed data entry and kept client files organized in Google Drive.
Plumeria Spa
Sep 2020 - Present (5 years 2 months)
Answered and directed calls, managed daily appointments, and greeted clients while providing service information. Handled incoming and outgoing mail and maintained order.
Degrees, certifications, and relevant coursework
Certificate, Virtual Assistant
2023 - 2025
Completed a comprehensive program focused on virtual assistant skills and tools. Gained expertise in administrative support, customer service, and digital organization.
High School Diploma, General Studies
Successfully completed high school education, developing foundational academic skills. Focused on a broad curriculum to prepare for further studies and professional roles.
Software and tools used professionally
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