Open to opportunities

Kokii Lekgatle User

@kokiilekgatleuser

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Organised virtual customer service professional with two years of experience.

South Africa

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What I'm looking for

I am looking for a role that allows me to leverage my customer service skills in a supportive and dynamic environment, with opportunities for growth and development.

I am an organised and dedicated Virtual Customer Service professional with two years of experience supporting small businesses. My expertise lies in managing front desk operations, handling client communications, and delivering excellent customer service. I am skilled in phone and email management, calendar scheduling, data entry, and social media support.

Throughout my career, I have demonstrated adaptability and proactivity, ensuring seamless support in dynamic environments, both in-person and virtually. My previous roles have equipped me with the ability to resolve customer queries promptly and provide accurate information about products, all while maintaining a welcoming atmosphere. I am passionate about enhancing customer satisfaction and exceeding expectations in every interaction.

Experience

Work history, roles, and key accomplishments

Sales Customer Service Assistant

Cape Union Mart - Poetry

Mar 2024 - Present (1 year 5 months)

Delivered excellent in-person customer service, resolving queries promptly, and providing information about products. Managed daily sales transactions, returns, and cash handling.

Customer Service Client Relations Sales Inventory Management

Customer Support Agent

Talent Sam

Jan 2023 - Present (2 years 7 months)

Served as the initial point of contact for customer inquiries and issues, responding professionally and empathetically. Identified and resolved customer concerns, ensuring their satisfaction and exceeding expectations.

Customer Support Problem Solving Product Knowledge Communication Active Listening

Freelance Social Media & Virtual Assistant

Remote

May 2021 - Present (4 years 3 months)

Managed inboxes and scheduled content using Canva and Meta tools. Performed data entry and kept client files organized in Google Drive.

Social Media Management Virtual Assistance Canva Meta Business Suite Data Entry

Receptionist

Plumeria Spa

Sep 2020 - Present (4 years 11 months)

Answered and directed calls, managed daily appointments, and greeted clients while providing service information. Handled incoming and outgoing mail and maintained order.

Receptionist Duties Client Greeting Administrative Support

Education

Degrees, certifications, and relevant coursework

ALX Africa

Certificate, Virtual Assistant

2023 - 2025

Completed a comprehensive program focused on virtual assistant skills and tools. Gained expertise in administrative support, customer service, and digital organization.

ALLEN GLEN HIGH SCHOOL

High School Diploma, General Studies

Successfully completed high school education, developing foundational academic skills. Focused on a broad curriculum to prepare for further studies and professional roles.