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@nonkululekonjengele
Dedicated call center agent with a passion for customer service.
South AfricaI am a dedicated and customer-focused Call Center Agent with a proven track record of delivering exceptional service and support in high-volume, fast-paced environments. My experience at Instacart Merchants has honed my ability to handle a wide range of customer inquiries, resolve issues efficiently, and ensure a positive customer experience. I pride myself on my strong communication skills and problem-solving abilities, which have allowed me to meet and exceed performance targets consistently.
Throughout my career, I have demonstrated a commitment to professionalism and customer satisfaction. I have successfully managed service level performance against defined targets and actively sought constructive feedback to improve my skills. My previous role as a Financial Coach has equipped me with a unique perspective on customer needs, allowing me to provide tailored solutions that enhance client satisfaction and loyalty.
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Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Instacart Merchants
Jan 2023 - Present (2 years 10 months)
Reduced customer service complaints and ensured high customer satisfaction by professionally handling inbound interactions across multiple channels. Provided first-level support, resolved customer queries efficiently, and accurately logged all interactions in the CRM system.
Finwell Private Clients
Sep 2021 - Dec 2022 (1 year 3 months)
Developed customized financial plans for clients, addressing savings, investments, retirement, and debt management. Provided expert advice on investment strategies and assisted clients in creating and maintaining effective budgets.
The Travel Corporation
Nov 2024 - Present (1 year)
Answered customer calls, emails, and chat messages, providing information on travel options and policies. Resolved booking issues, processed reservations, and identified opportunities to upsell additional services.
Lefatshe La Rona Catering
Assisted in setting up and arranging decorations for various events, ensuring alignment with themes and client preferences. Managed inventory of decoration materials and transported items to venues, maintaining aesthetic appeal.
Degrees, certifications, and relevant coursework
Certificate, Banking Services Advisory
Completed a certificate program in Banking Services Advisory. Gained knowledge in banking products, financial analysis, and customer account activities.
Matric, General Studies
Achieved a Matric Grade 12 qualification. Developed foundational knowledge and skills across various subjects.
Software and tools used professionally
South AfricaYou can contact Nonkululeko and 90k+ other talented remote workers on Himalayas.
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