Open to opportunities

Nonkululeko Njengele

@nonkululekonjengele

Message

Dedicated call center agent with a passion for customer service.

South Africa

Message

What I'm looking for

I am looking for a role in a dynamic company that values customer satisfaction and offers opportunities for growth and development.

I am a dedicated and customer-focused Call Center Agent with a proven track record of delivering exceptional service and support in high-volume, fast-paced environments. My experience at Instacart Merchants has honed my ability to handle a wide range of customer inquiries, resolve issues efficiently, and ensure a positive customer experience. I pride myself on my strong communication skills and problem-solving abilities, which have allowed me to meet and exceed performance targets consistently.

Throughout my career, I have demonstrated a commitment to professionalism and customer satisfaction. I have successfully managed service level performance against defined targets and actively sought constructive feedback to improve my skills. My previous role as a Financial Coach has equipped me with a unique perspective on customer needs, allowing me to provide tailored solutions that enhance client satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Instacart Merchants

Jan 2023 - Present (2 years 5 months)

Reduced customer service complaints and ensured high customer satisfaction by professionally handling inbound interactions across multiple channels. Provided first-level support, resolved customer queries efficiently, and accurately logged all interactions in the CRM system.

Customer Service Customer Satisfaction CRM Inbound Email Support Social Media Management Problem Solving Data Entry Conflict Resolution Communication

Financial Coach

Finwell Private Clients

Sep 2021 - Dec 2022 (1 year 3 months)

Developed customized financial plans for clients, addressing savings, investments, retirement, and debt management. Provided expert advice on investment strategies and assisted clients in creating and maintaining effective budgets.

Financial Planning Budgeting Debt Management Retirement Planning Estate Planning Financial Analysis Client Relationship Management

Decorations Assistant

Lefatshe La Rona Catering

Assisted in setting up and arranging decorations for various events, ensuring alignment with themes and client preferences. Managed inventory of decoration materials and transported items to venues, maintaining aesthetic appeal.

Event Decoration Theme Implementation Venue Preparation Inventory Management Transportation Decoration Placement Collaboration Attention To Detail

Call Center Agent

The Travel Corporation

Nov 2024 - Present (7 months)

Answered customer calls, emails, and chat messages, providing information on travel options and policies. Resolved booking issues, processed reservations, and identified opportunities to upsell additional services.

Customer Service Communication Payment Processing Sales Problem Solving Time Management Conflict Resolution Data Entry

Education

Degrees, certifications, and relevant coursework

Masithuthuke

Certificate, Banking Services Advisory

Completed a certificate program in Banking Services Advisory. Gained knowledge in banking products, financial analysis, and customer account activities.