Ko Diego

Provided high-level executive assistant support to three partners in KPMG Australia's consulting division, managing complex calendars, travel arrangements, expense claims, and timesheets.

Provided comprehensive virtual executive support, managing calendars, emails, and task prioritization for multiple business owners. Implemented organizational systems that improved task efficiency and response time by 25%.

Supported operations of a U.S.-based automotive aftermarket company, managing product documentation, order tracking, and inventory updates. Maintained a 95% customer satisfaction rating.

Delivered technical support for connected vehicle systems, troubleshooting infotainment and navigation issues. Consistently achieved performance metrics including call handling time and first-call resolution.

Handled inbound calls from potential telecom customers, explaining product features and service plans to close sales. Maintained an average monthly sales target achievement of over 110%.

Trained and mentored new agents on product knowledge and customer service etiquette. Implemented solutions that improved productivity by 15%.

Oversaw vehicle diagnostics, repair, and maintenance operations, ensuring top-quality service delivery. Supervised a team of mechanics and engaged directly with clients on service needs.

Delivered personalized consultations to clients seeking new or pre-owned vehicles, emphasizing luxury features and performance benefits. Negotiated pricing, financing, and trade-in deals.

Supervised the parts department, ensuring accurate inventory tracking and timely procurement of automotive components. Implemented improved stock management procedures that reduced delays by 20%.

Provided remote technical support for wireless devices, assisting customers with setup, connectivity, and billing concerns. Consistently met or exceeded KPIs including resolution rate and call quality.

Delivered high-level sales and customer service for wireless plans and devices. Managed account upgrades, billing issues, and retention efforts, consistently ranking among top agents for customer loyalty.

Conducted direct consumer interviews and surveys for market data collection. Compiled and analyzed findings to support research projects and client reports.

Pursued a Bachelor of Science in Mechanical Engineering, completing the program in 2008.

Earned the Automotive Service Excellence (ASE) Mechanic Certification in 2006.

Completed high school education, earning a diploma in 2004.