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James User

@jamesuser33

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I keep distributed teams organized through executive support and workflow automation.

Philippines

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What I'm looking for

I’m looking for a fully remote role where I can support executives or distributed teams through organized administration, documentation, workflow coordination, and practical automation. I work independently across UK, US, and Australian time zones.

I support international executives remotely by coordinating priorities, maintaining accurate records, and producing polished reports and correspondence across concurrent workstreams.

I’ve built knowledge bases, lead-management systems, and a self-taught client-intake automation using GoHighLevel, Zapier, and Twilio. My 15 years of customer-facing and BPO experience includes enterprise accounts such as AT&T, Apple, Amazon, Ford Motor Company, and InterContinental Hotels Group.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

International Clients

Jan 2024 - Present (2 years 8 months)

Coordinate cross-functional tasks, priorities, and follow-ups to resolution for executive stakeholders, tracking deadlines across multiple concurrent workstreams. Maintain accurate digital records and structured filing systems, ensuring full documentation visibility.

Task Coordination Digital Filing Systems Documentation Google Workspace Microsoft Office Asana ClickUp Monday.Com

Player Support Specialist

5CA

Jan 2023 - Dec 2024 (1 year 11 months)

Processed and routed high volumes of case records in Salesforce and Zendesk against documented standard operating procedures and QA criteria. Categorized and escalated issues to appropriate teams, liaising with operations to report live service disruptions.

Salesforce Zendesk Case Management Quality Assurance Escalation Handling

Customer Support Executive

InterContinental Hotels Group

Jan 2015 - Dec 2019 (4 years 11 months)

Operated proprietary hotel reservation software to accurately process, modify, and audit booking data and loyalty records. Managed data entry, tracking, and compliance auditing for premium-status customer loyalty point redemptions and tier rewards.

Reservation Management Data Entry Compliance Auditing Customer Support Loyalty Programs

Customer & Technical Support Representative

Various BPO Providers

Jan 2010 - Dec 2019 (9 years 11 months)

Delivered inbound voice, email, and chat support for UK, US, and Canadian enterprise accounts across telecommunications, financial services, healthcare, technology, automotive, and hospitality. Sustained eight-hour live contact volumes under continuous quality monitoring and scoring.

Customer Support Technical Support Billing Sales Escalation Handling Quality monitoring BNY Mellon apple AAA Amazon

Accounts Payable/Receivable & Legal Executive

Poseidon Line Inc.

Jan 2015 - Dec 2015 (11 months)

Managed collection of outstanding payments from shipping/carrier companies, tracking invoices and following up through resolution. Maintained bill of lading (BOL) and related shipment documentation for accuracy and audit-readiness.

Accounts Receivable Accounts Payable Documentation Legal Coordination