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vonn mateo

@vonnmateo

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Experienced Executive/Virtual Assistant, more than 5years of proven service

Philippines

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I am particularly drawn to this opportunity because it allows me to leverage my strengths in data entry and customer service while contributing positively to your organization’s goals. I believe that an Executive Assistant plays a crucial role not only in administrative support but also as an integral part of fostering team dynamics through effective communication. In my former Senior Parts Specialist role, I exercised a calculated and methodical approach to problem-solving. While I am independently motivated, I appreciate collective efforts and collaborate productively within group settings. Moreover, I am competent in multi-line phone operation and calendar coordinating with proficiency in data entry.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Senior Parts Specialists

May 2023 - Sep 2025 (2 years 4 months)

Managed parts ordering, tracking, and returns, ensuring timely resolution of service jobs. Coordinated communication between service providers, customers, and vendors, and performed data entry, research, and scheduling.

System Parts Ordering Trackings Returns Data Entry Scheduling Communication Skills Research

Maintenance & Marketing Coordinator

Property Management Co., LLC

Dec 2022 - Feb 2025 (2 years 2 months)

Coordinated tenant maintenance requests, vendor scheduling, and work order documentation. Supported client communications and assisted marketing efforts by preparing promotional materials and onboarding new vendors.

Maintenance Coordination Vendor Delivery Scheduling Work Order Documentation Client Communication Social Media Management Marketing Vendor Onboarding

Phone Banker

Wells Fargo LLC

Sep 2021 - Mar 2023 (1 year 6 months)

Handled high-volume inbound calls, assisting with account management, card replacement, and fraud cases. Delivered accurate transaction verification and account closures while ensuring compliance.

Inbound Calls Account Management Card Replacement Fraud Transaction Verification Compliance

Consultant

Quantrics Inc.

Jan 2020 - Sep 2021 (1 year 8 months)

Managed outbound calls to customers for billing reminders and payment arrangements. Guided customers through secure online and phone payment processes.

Outbound Calls Payment Reminders Payment Arrangement Payment Processing Customer Guidance

Call Center Consultant

Concentrix

Apr 2018 - Jan 2020 (1 year 9 months)

Supported mortgage loan processes by handling customer, broker, and third-party inquiries. Processed discharge requests and approvals with accuracy and compliance.

Mortgage Loan Processing Customer Inquiries Communication With Brokers Discharges And Transfers Compliance