Maricar User

Worked as Executive Assistant at Xodus logistics.

Resolve 40+ daily support cases involving login issues, account recovery, billing disputes, subscription errors, and unauthorized access

Troubleshoot Xbox hardware issues, including console startup errors, controller malfunctions, and headset connectivity problems

Guide customers through setup, firmware updates, and diagnostic steps for consoles and accessories

Process return merchandise author

Troubleshot and resolved network, hardware, and software issues for clients and internal teams

Assisted in maintaining system performance and resolving user-side technical complaints

Provided basic configuration support and monitored system logs for error detection

Delivered excellent customer support via phone, email, and in-person

Maintained service records and assisted in small office netwo

I managed a telco account that based in UK. We provide the best possible television, phone, and internet packages to our customers. We also help our clients with billing and other technical issues. In addition, we handled retention for clients who want to switch providers or cancel their accounts.

I managed a UK-based retail account. My duties are assisting the customer place orders over the phone and to assist with upselling. In addition to taking orders, we also respond to consumer inquiries about certain products. Additionally, we help customers return undesirable items.