Ysa Gamboa
@ysagamboa
Experienced virtual assistant with a decade in customer support.
What I'm looking for
I am an experienced and reliable Virtual Assistant with over 10 years in customer support and administrative tasks. My organizational skills, technical savvy, and calm demeanor under pressure allow me to deliver efficient, high-quality remote support with a positive attitude. I am committed to helping businesses thrive by providing exceptional service and support.
In my recent role as a Purchasing Manager at Wheelzy Automotive Wholesaler, I successfully initiated and maintained communication with sellers of used vehicles, negotiating purchase terms and coordinating logistics for timely pick-ups. My experience also includes working as a Technical Support Consultant for Telstra, where I assisted customers with phone concerns and scheduled technician appointments, showcasing my ability to handle customer inquiries effectively.
Throughout my career, I have developed a strong work ethic and a proactive approach to problem-solving. I pride myself on being dependable, trustworthy, and empathetic, always striving to understand and meet the needs of my clients. I am eager to bring my skills and experience to a new opportunity where I can contribute to a team's success.
Experience
Work history, roles, and key accomplishments
Purchasing Manager
Wheelzy Automotive Wholesaler
Oct 2021 - Nov 2023 (2 years 1 month)
Initiated and maintained communication with sellers of used vehicles to negotiate purchase terms. Delivered outstanding customer service while identifying sales opportunities and successfully closing transactions. Coordinated and scheduled the timely pick-up and logistics of purchased vehicles.
Technical Support Consultant
Convergys Philippines, Inc.
Mar 2015 - Jul 2016 (1 year 4 months)
Assisted customers with landline phone concerns, providing basic troubleshooting solutions. Scheduled technician appointments for customers requiring on-site support.
Credit Card Applications Specialist
West Contact Services Inc.
Sep 2014 - Feb 2015 (5 months)
Assisted customers with new credit card applications and provided product recommendations based on their financial needs. Successfully upsold additional credit card products, contributing to monthly sales and conversion targets.
Customer Service & Billing Specialist
IBM Global Business Processing Inc.
Oct 2006 - May 2011 (4 years 7 months)
Handled customer inquiries related to billing concerns and payments. Processed credit card-related transactions efficiently while ensuring compliance with company policies.
Education
Degrees, certifications, and relevant coursework
Philippine School of Business Administration
Bachelor of Science in Business Administration, Business Administration
1992 - 1995
Completed coursework focused on business principles and administration. Gained foundational knowledge in management, finance, and marketing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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