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Kitte Ubredi

@kitteubredi

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Experienced Customer Success Manager focused on driving client growth.

United Kingdom

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What I'm looking for

I am looking for a role in a purpose-driven team that values client success and offers opportunities for growth.

I am an experienced Customer Success Manager with a proven track record of supporting global clients in the SaaS and AdTech sectors. My expertise lies in managing large campaign portfolios, leading onboarding and adoption initiatives, and driving long-term client growth and retention. I thrive in startup and scaleup environments, where my hands-on and adaptable approach, combined with a focus on clear communication, has consistently delivered results.

In my recent role at Adelaide Metrics, I managed a diverse portfolio of mid-market and enterprise clients across EMEA, achieving a remarkable 35% increase in platform usage through effective onboarding strategies. My efforts contributed to a significant £1 million upsell with TikTok, showcasing my ability to expand client relationships beyond initial campaigns. I pride myself on maintaining a client retention rate exceeding 95%, thanks to my proactive support and strong relationship-building skills.

As I continue my journey, I am eager to join a purpose-driven team where I can make a meaningful impact. I am passionate about driving client success and look forward to leveraging my skills in a dynamic environment that values growth and innovation.

Experience

Work history, roles, and key accomplishments

Current

Freelance Strategy Consultant

Current

Chime Care

Nov 2024 - Present (8 months)

Worked remotely as a freelance Strategy Consultant for Chime Care while traveling across Latin America. I currently provide data analysis, business strategy recommendations, and process improvements for Chime Care.

Data Analysis Business Strategy Process Improvement Cross Cultural Communication

Customer Success Manager

Adelaide Metrics

Aug 2023 - Nov 2024 (1 year 3 months)

Managed a portfolio of up to 25 mid-market and enterprise and global conglomerate clients across EMEA. Led onboarding and adoption plans that increased client platform usage by 35 percent on average.

Onboarding Upselling Performance Analysis Stakeholder Relationship Management

Associate Account Manager

Double Verify

Mar 2022 - Aug 2023 (1 year 5 months)

Supported clients' strategic planning, managed projects, and provided cost-saving solutions. Conducted data analysis, identified trends, and recommended solutions to address client needs.

Strategic Planning Project Management Data Analysis Client Relations Troubleshooting

Junior Strategy Consultant

Chime Care

Apr 2021 - Mar 2022 (11 months)

Conducted detailed data analyses and prepared strategic reports for business improvement. Led team meetings, identified goals, and developed effective strategies to achieve objectives.

Data Analysis Team Leadership Database Management

Sales Consultant

Vodafone

Apr 2018 - Apr 2021 (3 years)

Provided exceptional customer service, offered product advice, and achieved personal sales targets. Managed cash transactions, maintained departmental organization, and ensured product presentation.

Customer Service Sales Product Knowledge Merchandising

Education

Degrees, certifications, and relevant coursework

University of Warwick

Law and Business, Law and Business

Achieved a 2:1 in Law and Business, gaining a strong foundation in legal principles and business strategies. Developed analytical and problem-solving skills applicable to various professional environments.

Dartford Grammar School

International Baccalaureate, International Baccalaureate

Grade: Maths 6, English Literature 6, History 6

Completed the International Baccalaureate program, focusing on a broad curriculum including Maths, English Literature, and History. Developed strong academic discipline and critical thinking skills.

Townley Grammar School

GCSEs, GCSEs

Grade: 1 A*, 3As, 7 Bs English Literature (A*) & Mathematics (A)

Achieved strong results in GCSEs, including an A* in English Literature and an A in Mathematics. Developed foundational knowledge across various subjects.