Chloe Hartshorn

I am a dedicated Customer Success Manager with a strong background in B2B SaaS, committed to driving customer satisfaction and retention through tailored strategies and proactive problem-solving. My experience includes managing key accounts and achieving a remarkable 91% renewal rate by fostering effective relationships and negotiations. I thrive on advocating for customers and collaborating closely with product teams to provide valuable feedback that drives continuous product improvements.

Currently, I lead a tailored onboarding process for new clients at Mytraffic, resulting in a 25% increase in customer satisfaction scores. My role involves building strong relationships across a diverse portfolio of clients in the EMEA region, managing the entire customer journey from onboarding to renewal. I utilize analytics and CRM platforms to proactively monitor account health, reduce churn, and drive successful renewals while aligning with company revenue goals.

Previously, I served as a Market Analyst, where I conducted comprehensive research to identify target markets and emerging trends, driving sales through strategic client acquisition. My experience as an Ecommerce & Brand Manager further honed my skills in customer-focused strategies, performance metrics analysis, and stakeholder management, all of which I bring to my current role.