kitson User
@kitsonuser
Customer support and IT specialist delivering high-resolution user support.
PolandWhat I'm looking for
I am a multifaceted customer support and IT specialist with three years of experience delivering high-quality service across live chat, phone, and email channels. I consistently handle 50–100+ interactions daily, troubleshoot using ServiceNow and Zendesk, manage user access via Active Directory, and maintain a 98% resolution rate while collaborating with L2/L3 teams to resolve high-priority issues.
As a Project Co‑ordinator and customer-facing representative, I have managed end-to-end campaign execution, coordinated creative assets, trained new team members, and implemented process improvements that raised service standards. I am highly motivated to learn, grow, and transition internally, bringing a blend of technical troubleshooting, CRM experience, and customer-centric problem solving to drive operational improvements.
Experience
Work history, roles, and key accomplishments
Project Co-Ordinator
Freelance
Sep 2023 - Present (2 years)
Managed end-to-end campaign execution, overseeing teams, timelines, and creative deliverables while coordinating design assets and marketing content across social platforms and client dashboards.
Customer Service Representative
Curry Massala, Bottegas
Jan 2024 - Jun 2025 (1 year 5 months)
Handled 100+ daily customer inquiries via phone and in-person across CRM and POS systems, trained new team members, and implemented process fixes to improve service efficiency.
KYProvided first-line technical support via ServiceNow resolving 50+ tickets per day, managed Active Directory user access and collaborated with L2/L3 teams to resolve high-priority issues with a 98% resolution rate.
Education
Degrees, certifications, and relevant coursework
Academy of Humanities and Economics
Bachelor of Business Administration, Business Administration & Management
2019 - 2024
Completed a Business Administration & Management program with coursework in business operations and management principles.
The Oxford School
High School Diploma, High School
2012 - 2018
Attained a High School Diploma with foundational studies preparing for tertiary education.
Tech stack
Software and tools used professionally
Availability
Location
PolandAuthorized to work in
Job categories
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