KUKirthi Unnikrishnan
@kirthiunnikrishnan
Passionate Technical Support Analyst with strong problem-solving skills.
IndiaWhat I'm looking for
I am a dedicated Technical Support Analyst with hands-on experience in managing customer support through the ServiceNow platform. My journey in the tech industry has been marked by a commitment to resolving technical issues efficiently and effectively, ensuring user satisfaction in a B2B environment.
During my tenure at Wipro, I honed my skills in incident management, where I successfully created and resolved numerous incidents, contributing to the overall success of my team. I believe in continuous learning and strive to enhance my technical knowledge to better serve my clients and improve team outcomes.
Experience
Work history, roles, and key accomplishments
Technical Support Analyst
Wipro Limited
Sep 2022 - Sep 2023 (1 year)
As a Technical Support Analyst at Wipro, I provided resolution for users' technical issues in a B2B process and managed incidents using the ServiceNow platform. I am dedicated to continuous learning and contributing to team success.
Education
Degrees, certifications, and relevant coursework
Institute of Industrial and Computer Management and Research
Master of Computer Applications, Computer Applications
2018 - 2021
ISIndira College of Commerce & Science
Bachelor of Computer Applications, Computer Applications
2015 - 2018
Kendriya Vidyalaya No. 2 OFDR Dehuroad
H.S.C., Higher Secondary Education
2013 - 2015
Kendriya Vidyalaya No. 2 OFDR Dehuroad
S.S.C., Secondary Education
2010 - 2013
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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