Shakira Derrico

Resolved complex employee benefits and annuities inquiries across multiple channels while delivering empathetic, solution-focused customer experiences. Stayed current on product changes and regulatory updates to provide accurate information.

Provided needs-based consultations to match clients with life insurance coverage aligned to long-term financial goals. Supported clients through application, underwriting, and activation for clear, confident next steps.

Provided customer support and maintained satisfaction across 30+ daily interactions. Used Excel to track mileage, maintenance, and expenses to support service optimization and ensured accurate user-facing information.

Delivered TEFL instruction using digital teaching technology and provided written feedback on assignments and homework. Taught up to six classes daily while organizing activities that encouraged students to communicate in English.

Improved guest satisfaction through accurate check-ins, loyalty program enrollments, and fulfillment of special requests. Maintained detailed financial and operational records and mentored new hires on customer service and transaction procedures.

Completed a 120-hour TEFL certification in Oct 2025.

Completed a life insurance certification with Primerica in May 2025.

Earned a Bachelor of Arts in Psychology. Also completed a minor in Hospitality Administration and Management.