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Michelle Ashcraft

@michelleashcraft

Customer support specialist at Matic Insurance Services who handled 80 daily calls and guided first-time home buyers through insurance.

United States

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What I'm looking for

I'm looking for a fully remote role I can do from abroad, supporting clients by phone, email, or chat. I can cover US business hours and have experience with remote client work over video.

At Matic Insurance Services, I handled approximately 80 calls per day from loan officers and customers, along with email support. I processed policy changes and re-quoted policies while following carrier requirements.

I supported many first-time home buyers through the insurance process, helping make it easier with prompt responses. I also worked with internal teams and insurance carriers to resolve issues and keep customers informed.

At MetaSource (formerly Titan Lenders Corp.), I onboarded B2B clients remotely over video and trained them to use Mintrack. I managed client accounts in Salesforce and Mintrack, and delivered product demonstrations and negotiated contracts.

Most recently, at Ascend Wellness, I led six General Managers and 100+ associates across six Ohio locations. I coordinated three new store openings and maintained compliance through state inspections and operational audits.

Experience

Work history, roles, and key accomplishments

Regional Director, Ohio Operations

Ascend Wellness

Dec 2021 - Jun 2026 (4 years 6 months)

Led six General Managers and 100+ associates across six Ohio locations, setting expectations for consistent customer experience and operational execution. Coordinated new store openings and maintained compliance through state inspections and operational audits.

Leadership Team Management Compliance Operational Audits Inventory Management Cash Controls Merchandising Cross functional Coordination

Support Specialist

Matic Insurance Services

Jul 2017 - Jul 2019 (2 years)

Handled approximately 80 calls per day from loan officers and customers, plus email, with prompt and accurate responses. Processed policy changes and re-quoted policies to help customers find better rates.

Phone Support Email Support Issue Resolution Policy Processing Customer Service Compliance Insurance Platforms

English Teacher

Public School, Thailand

Sep 2016 - Jul 2017 (10 months)

Taught English to high school students at a public school, running my own classroom independently. Wrote my own curriculum and lesson plans, adapting instruction to students without a shared language.

Teaching Curriculum Development Lesson Planning Classroom Management Adaptability

Sales Representative

MetaSource

Jul 2013 - Sep 2016 (3 years 2 months)

Built and maintained B2B relationships in mortgage lending, delivering product demonstrations and managing contract negotiations. Onboarded clients remotely by video and trained them on the company's proprietary platform.

B2B Sales Client Onboarding Product Demonstrations Contract Negotiation Salesforce Minsearch Remote Training