Training and professional development.
Customer success and customer support.
Education technology and curriculum.
Insurance administration and customer service

Jeannette Prazen
@jeannetteprazen
International educator and licensed insurance professional with 17 years of experience in leadership, training, client support, and operations.
What I'm looking for
I am an internationally experienced professional with 17 years of experience in education, leadership, training, learning support, and client-focused work, along with professional experience in the health and life insurance industry.
Throughout my career, I have worked across multiple countries and cultures, developing strong communication, relationship-building, problem-solving, and organizational skills. My experience includes leading teams, coordinating programs, training and mentoring colleagues, supporting diverse clients and learners, and managing complex responsibilities in fast-paced environments.
In addition to my extensive education background, I have experience as a licensed health and life insurance producer, helping clients understand their options and navigate important decisions. I enjoy working with people, explaining complicated information in accessible ways, and finding practical solutions to individual needs.
I am adaptable, self-motivated, comfortable working independently, and experienced with online collaboration and remote work. I bring an energetic, positive approach to new challenges and enjoy learning new systems, building relationships, and contributing to a collaborative team.
I am interested in international remote opportunities in training and development, customer success, client services, operations, education technology, insurance, and program coordination. I am particularly interested in opportunities that value global experience, strong interpersonal skills, and the ability to work effectively across cultures and time zones.
Experience
Work history, roles, and key accomplishments
Licensed Health and Life Insurance Producer / Customer Service Representative
Mar 2024 - Aug 2025 (1 year 5 months)
Helped clients understand health insurance coverage and benefits, prepared benefit summaries and Excel workbooks, and handled over 50 client inquiries per week. Collaborated with marketing and account teams to support client satisfaction.
Assistant to Health Insurance Broker
Design Benefits Solutions LLC
Aug 2023 - Mar 2024 (7 months)
Created spreadsheets comparing insurance plan pricing and options, researched prescription formularies and healthcare providers, and updated CRM records to keep client information organized.
Team Lead / Science Educator
Luanda International School
Aug 2019 - Jun 2023 (3 years 10 months)
Coordinated team activities and collaborated with colleagues to monitor progress and improve outcomes. Organized overnight trips, training activities, and presentations for groups of 80 or more students.
Head of Science Department / Science Educator
Lincoln Community School
Aug 2013 - Jun 2019 (5 years 10 months)
Supported departmental coordination, staff training, and collaborative planning. Trained staff in ManageBac, Google Classroom, and Google Workspace tools, and reviewed assessment data to inform planning.
Science Educator
Colegio Franklin Delano Roosevelt
Aug 2010 - Jun 2013 (2 years 10 months)
Planned and coordinated learning activities, assessments, and classroom resources. Managed lesson preparation, assessment records, and day-to-day classroom organization.
Education
Degrees, certifications, and relevant coursework
Central Michigan University
Master of Arts, Education
Master of Arts in Education from Central Michigan University, completed in May 2006.
University of Washington
Bachelor of Science, Urban Forestry
Bachelor of Science in Urban Forestry from the University of Washington, completed in December 1999.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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