Kiran Babu K
@kiranbabuk
Senior Business Analyst at Vedantu, raising KRA productivity from 58% to 92% with operational frameworks and real-time dashboards.
IndiaWhat I'm looking for
At Vedantu, I run the operations, analytics, and automation layer behind an offline sales engine spanning 49 learning centres. I rebuilt KRA accountability and governance, taking productivity from 58% to 92%, and introduced a daily productivity framework that moved output from 22% to 52%.
I replaced manual trackers with automated reporting using Google Apps Script and BigQuery SQL, and created live dashboards that give regional and centre leaders real-time visibility. I also conduct root-cause analysis for underperforming centres and automated reporting that previously consumed substantial manual effort.
Before Vedantu, I worked across analytics and operations at Data Poem, Phablecare, Solv, and Teleperformance. I’ve built reporting and BI systems across EdTech, healthcare, fintech, and BFSI, and led analyst teams of up to 16.
Experience
Work history, roles, and key accomplishments
▸ Program-managed operations for 49 offline education centres — owned OKR/KPI governance, SOP adherence, and cross-functional execution across sales, ops, and centre leadership. ▸ Drove employee KRA productivity from 58% to 92% through structured performance frameworks, role-wise accountability mapping, and corrective action cycles. ▸ Implemented role-wise daily productivity framework that improve
1. Partnered with enterprise clients to analyze marketing and sales performance, translating insights into adoption and retention strategies.
2. Built interactive Power BI and Tableau dashboards for ROI tracking, attribution, and budget optimization.
3. Collaborated with marketing and product teams to improve client onboarding, adoption tracking, and dashboard usability.
4. Conducted business
▸ Led reporting delivery and quality governance across a team of 16 analysts; built automated dashboards eliminating 40% of manual workload across healthcare ops.
▸ Designed Looker dashboards tracking product sales, churn, and adoption performance; partnered with sales and customer success to identify churn signals and prevent cancellations.
▸ Redesigned claims and operational workflows using anal
▸ Led reporting delivery and quality governance across a team of 16 analysts; built automated dashboards eliminating 40% of manual workload across healthcare ops. ▸ Redesigned claims and operational workflows using analytics-driven process mapping — reducing SLA breach rates and improving throughput.
▸ Designed SLA and performance dashboards for compliance and supply chain finance operations; reduced workflow cycle times by 20% through SOP redesign and bottleneck elimination.
▸ Supported onboarding and relationship management for enterprise clients on the SCF platform, partnering with product and finance to streamline adoption.
▸ Built Google Form–based capture systems that cut manual data err
▸ Designed SLA and performance dashboards for compliance & supply chain finance ops; reduced workflow cycle times by 20% through SOP redesign and bottleneck elimination. ▸ Delivered operational reporting and governance frameworks supporting distributed business units and compliance requirements.
▸ Owned MIS reporting strategy and BI dashboards across BFSI, insurance, and healthcare — serving 5+ enterprise accounts simultaneously.
▸ Led a 13-member team responsible for data consolidation, payroll analytics, and client reporting supporting 1,200+ employees.
▸ Migrated manual Excel reporting to automated Power BI dashboards, improving turnaround time by 25% and reducing manual data handling
▸ Owned MIS reporting strategy and BI dashboards for multi-client operations across BFSI, insurance, and healthcare — serving 5+ enterprise accounts simultaneously. ▸ Automated enterprise reporting workflows reducing manual data handling by over 30%, improving data accuracy and stakeholder delivery timelines. ▸ Delivered analytics insights on large customer datasets to support retention initiative
Customer Service Officer, HGS · Sep 2015 – Feb 2016 — Customer service delivery, escalation handling, and operational reporting.
1. Provided exceptional customer service, ensuring data quality and managing reporting and analysis.
2. supported business development, and financial services, and maintained detailed documentation.
3. Contributing to team performance and meeting business requirements.
Worked as Brew Master at Cafe Coffee Day.
Education
Degrees, certifications, and relevant coursework
IME
Bachelor of Business Administration, Business Administration and Management, General
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Delhi University
Bachelor of Business Administration, Business Administration and Management, General
2011 - 2014
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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