Chandana Manjunath
@chandanamanjunath
Business Analyst and operations professional improving SLAs, automating KPIs, and delivering cross-functional programs.
IndiaWhat I'm looking for
I’m a Business Analysis and Operations professional with 3+ years at Oracle, focused on process improvement, cross-functional delivery, and data-driven decision-making in high-volume, SLA-driven environments. I’ve been twice-promoted for consistent impact across global operations.
I lead end-to-end process transformations using DMAIC to map As-Is/To-Be enterprise workflows and eliminate operational bottlenecks. I govern program execution lifecycles, ensuring on-time deployment across large, cross-functional delivery portfolios.
I build automated MIS dashboards that turn disparate performance data into real-time visibility, minimizing capacity risks and SLA deviations. I also manage UAT frameworks by authoring validation criteria and directing engineering sprint resolutions to preserve deployment integrity under tight timelines.
I institutionalize governance through RAID logs, change controls, and Standard Operating Procedures (SOPs) for 1,000+ stakeholders, keeping teams audit-ready. I’ve also supported an operational AI implementation by structuring prompt matrices—reducing manual program workload by 11%—and bring additional stakeholder and requirements experience from customer success and consulting work.
Experience
Work history, roles, and key accomplishments
Spearheaded an end-to-end process transformation using DMAIC to map enterprise program workflows, improving delivery efficiency by 25%. Built MIS dashboards in Power BI using SQL and Power Query and led governance across UAT, RAID logs, change controls, and SOPs for large cross-functional portfolios.
Coordinated logistics and delivery of 1,500+ regional digital programs across APAC by aligning vendor schedules and multi-country project teams. Managed stakeholder interfaces to resolve execution escalations and performed workflow gap analyses to document business requirements and strengthen compliance-aligned controls.
Audited 900+ operational logs and compliance frameworks to identify internal control vulnerabilities and propose process improvements. Helped minimize organizational regulatory risk exposure through audit-focused analysis.
Social Media Manager
Sorted
Jan 2021 - Jun 2021 (5 months)
Analyzed user engagement data and conversion metrics to model targeted performance tracking strategies, improving core business conversion metrics by 18%. Presented analytical insights and recommendations to business stakeholders to shape marketing strategy and business decisions.
Education
Degrees, certifications, and relevant coursework
Hult International Business School
Master of Science in International Business, International Business
Grade: Distinction; Dean’s List
Completed a Master of Science in International Business at Hult International Business School (Distinction; Dean’s List) in Dubai, UAE.
CMR University
Bachelor of Technology in Information Technology, Information Technology
Completed a Bachelor of Technology in Information Technology at CMR University in Bangalore, India (completed December 2020).
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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