Open to opportunities

Kingsley Abba

@kingsleyabba

Message

I improve facility operations and resolve customer issues efficiently.

Nigeria

Message

What I'm looking for

I'm looking for an operations, facilities, customer service, or administrative role where I can improve workflows, maintain accurate documentation, coordinate teams and vendors, and deliver strong customer experiences.

At Whytescape Serviced Apartment, I directed daily facility operations, maintenance schedules, contractor activities, and reporting to support uninterrupted operations and guest satisfaction.

I've supervised maintenance teams, coordinated repairs, conducted safety inspections, maintained repair and asset records, and introduced preventive maintenance and cost-saving initiatives. I work closely with housekeeping, security, and front office teams to keep facilities running efficiently.

Previously, I supported customers remotely at 5 Billion Sales Inc. and managed complaints at Tiems Diamond Concept, using CRM platforms, accurate order processing, and improved complaint-handling workflows to deliver timely resolutions.

Experience

Work history, roles, and key accomplishments

Facility Manager

Whytescape Serviced Apartment

Apr 2025 - Jun 2026 (1 year 2 months)

Directed daily facility operations, maintenance schedules, and contractor activities. Prepared maintenance and cost reports, maintained records, and collaborated with teams to improve guest satisfaction.

Facilities Maintenance Maintenance Scheduling Vendor Management Report Writing Records Management Collaboration Cost Management

Facility Supervisor

Whytescape Serviced Apartment

Dec 2024 - Apr 2025 (4 months)

Supervised maintenance personnel and coordinated repairs across guest rooms and common areas. Performed inspections, maintained logs, and ensured compliance with health and safety standards.

Supervision Maintenance Coordination Safety Compliance Inspections Record keeping

Creative Intern & Customer Complaint Manager

Tiems Diamond Concept

Jun 2023 - Sep 2024 (1 year 3 months)

Managed customer complaints and introduced improved workflows to reduce response times. Maintained records, ensured accurate order processing, and collaborated with teams to enhance customer experience.

Complaint Resolution Customer Service Record keeping Collaboration

Customer Service Representative

5 Billion Sales Inc.

Feb 2022 - May 2023 (1 year 3 months)

Provided remote customer support via CRM platforms, resolving enquiries and processing orders. Improved first-contact resolution and analyzed feedback for service improvements.

Customer Service CRM Systems Order Processing Problem Solving