Open to opportunities

Miracle Ejeh

@miracleejeh

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Facility manager focused on maintenance, vendor management, and cost-efficient operations.

Nigeria

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What I'm looking for

I'm seeking a facilities/operations role where I can improve maintenance processes, manage vendors and budgets, ensure safety compliance, and deliver excellent tenant/customer service in a collaborative, growth-minded company.

I am a dedicated facility manager who resolves client issues with innovative solutions and process improvements that increase efficiency. I oversee maintenance, vendor contracts, budgeting, and tenant satisfaction to keep properties running smoothly.

My experience includes coordinating repairs, conducting routine inspections, implementing safety and security protocols, and managing teams to maintain high standards of operation. I also prepare and manage facility budgets and negotiate contracts with vendors and contractors.

I am committed to strong communication, reliable documentation and reporting, and continuous improvement in operations. I bring practical experience from hospitality and commercial facilities and a customer-focused mindset shaped by targeted training in customer satisfaction and soft skills.

Experience

Work history, roles, and key accomplishments

Current

Facility Manager

Current

Zuken Apartments

Jan 2023 - Present (2 years 7 months)

Coordinate and supervise repairs and maintenance, manage facility budgets and vendor contracts to ensure tenant satisfaction and operational continuity.

Facility Management Vendor Management Budgeting Tenant Relations Contract Negotiation Emergency Response

Facility Manager

Oscov Media

Jan 2022 - Jan 2023 (1 year)

Oversaw building systems, safety protocols, and vendor performance while managing facility budgets and compliance to maintain secure, operational premises.

Electrical Systems Compliance Vendor Management Budget Management Security Protocols

Manager

V.C Express Cleaning

Jan 2021 - Jan 2022 (1 year)

Managed daily laundry operations, maintained equipment uptime, and supervised staff while controlling costs and producing regular financial reports.

Operations Management Equipment Maintenance Staff Supervision Financial Reporting Cost Control Quality Assurance

Receptionist

Pronto Zero Hotel

Jan 2019 - Jan 2020 (1 year)

Managed guest check-ins and check-outs, reservations, and billing while maintaining accurate records to support smooth front-desk operations.

Billing Customer Service Record keeping

Education

Degrees, certifications, and relevant coursework

Ambrose Alli University

Bachelor of Arts, History & International Studies

2014 - 2018

Completed a Bachelor of Arts in History & International Studies at Ambrose Alli University, Ekpoma from 2014 to 2018.

Jobberman

Certificate, Soft Skills

2020 -

Completed the Jobberman Soft Skills Course covering leadership, communication, workplace etiquette, interpersonal skills, and networking.

Oscov Media

Certificate, Customer Satisfaction

2022 -

Completed a Customer Satisfaction course at Oscov Media focused on customer communication, phone etiquette, conflict resolution, and time management.

Horebson Resources

Certificate, Human Resources & Skill Acquisition

2013 -

Completed a Human Resources & Skill Acquisition course from Horebson Resources covering talent recruitment, leadership development, and technical and non-technical competencies.