Open to opportunities

Kinah Legarda

@kinahlegarda

Lead Generation Specialist and customer service professional driving qualified leads and high-performing campaign outcomes.

Philippines

Message

What I'm looking for

I’m looking for a growth-oriented role where I can generate and qualify leads, deliver excellent customer support, and help improve campaign operations—while advancing into leadership and operational support responsibilities.

I’m a results-driven BPO professional with 3 years of experience supporting UK, US, and Australian campaigns across lead generation, customer service, and sales support. I’m recognized as a Top Agent for strong performance and excellent attendance, and I enjoy turning research and outreach into qualified opportunities.

I generate and qualify leads through outbound prospecting, research, and relationship-building, while maintaining accurate records through CRM and internal systems. I conduct prospect research, lead verification, and market analysis to identify potential business opportunities and help teams improve campaign performance.

I’ve also supported onboarding and coaching, serving as a pioneer team member for multiple campaigns and mentoring 30+ new hires with call handling, system navigation, and best practices. I’m seeking a growth-oriented role where I can contribute my expertise while advancing into leadership and operational support functions.

Experience

Work history, roles, and key accomplishments

Lead Generation Specialist - CS

Datagen Facilities OPC

May 2023 - Jun 2026 (3 years 1 month)

Supported UK, US, and Australian campaigns through lead generation, customer engagement, customer service, and sales support. Generated and qualified leads, maintained CRM records, and onboarded/coached 30+ new hires to improve campaign performance and process readiness.