Kim Ryan Gabriel
@kimryangabriel
I support customers, schedule sales appointments, and coordinate logistics communications and records.
PhilippinesWhat I'm looking for
I've supported logistics customers at SIBS Solutions by coordinating shipment deliveries, resolving delivery concerns, and maintaining accurate customer and shipment records. I work closely with internal departments, suppliers, and logistics partners to keep updates timely and communication smooth.
Previously, I handled inbound and outbound calls, qualified property seller leads, scheduled sales appointments, and managed follow-ups by email and SMS at Hirecruit or RWG BPO Services. I also introduced insurance plans, assessed eligibility, explained benefits, and documented call outcomes for follow-up and lead management.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
SIBS Solutions
May 2024 - Dec 2025 (1 year 7 months)
Provided customer service support for a logistics account by coordinating shipment deliveries and addressing customer inquiries. Coordinated with internal departments and maintained accurate customer and shipment information.
Appointment Setter/ Scheduler
Hirecruit or RWG BPO Services
May 2023 - May 2024 (1 year)
Handled inbound and outbound calls, contacted clients from existing databases, and responded to inquiries from prospective property sellers. Conducted lead qualification and managed follow-ups through email and SMS.
Cold Caller / Outbound Caller
Medical Insurance Company
Feb 2020 - Nov 2022 (2 years 9 months)
Conducted outbound calls to potential clients to introduce insurance plans and assess eligibility. Explained plan benefits and maintained accurate client information for follow-up.
Education
Degrees, certifications, and relevant coursework
Arriesgado College Foundation Incorporated
High School Diploma, General Studies
2019 - 2020
Completed senior high school education at Arriesgado College Foundation Incorporated.
Busaon Integrated School
High School Diploma, General Studies
2017 - 2018
Completed high school education at Busaon Integrated School.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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