Open to opportunities

Dominic Llave Fresnido

@dominicllavefresnido

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Motivated Intake Coordinator with 2+ years of healthcare experience.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to enhance patient care and utilize my customer service skills in a supportive environment.

I am a dedicated Intake Coordinator with over two years of experience in healthcare admissions, specializing in patient intake and data entry. My background in customer service has equipped me with the skills necessary to deliver efficient patient care while maintaining a high standard of service in fast-paced environments.

Throughout my career, I have consistently demonstrated my ability to communicate clearly and positively with both co-workers and management. My proficiency in computer management allows me to quickly learn new systems and processes, ensuring that I can adapt to the needs of any organization. I am passionate about improving patient experiences and contributing to a team that prioritizes quality care.

Experience

Work history, roles, and key accomplishments

Patient Intake Coordinator

Palmeira Lando OPC / Palmeira Home Health

Sep 2020 - Apr 2023 (2 years 7 months)

Managed patient intake processes, ensuring accurate data entry and efficient patient care. Maintained high standards of customer service in a fast-paced healthcare environment.

Patient Intake Data Entry Customer Service Communication Skills

Customer Service Representative

Teletech

May 2017 - Sep 2018 (1 year 4 months)

Provided customer service support, addressing inquiries and resolving issues for clients. Communicated clearly and positively with co-workers and management.

Customer Service Communication Skills Problem Solving Call Center Operations Data Management

Technical Support Representative

Convergys

Jul 2015 - Mar 2016 (8 months)

Offered technical support to customers, troubleshooting and resolving technical issues. Demonstrated proficiency in computer management skills.

Technical Support Troubleshooting Customer Service Problem Solving

Education

Degrees, certifications, and relevant coursework

AMA Computer Learning Center

Diploma, Business Office Administration Services

Completed a comprehensive program focusing on business office administration services. Gained essential skills in office management, administrative procedures, and relevant software applications.

Sumulong Memorial High School

High School Diploma, General Studies

Completed secondary education, developing foundational knowledge across various subjects. Participated in school activities and prepared for higher education.