Kimberly Zavala

I am a dedicated Customer Service Representative with over nine years of experience in enhancing customer satisfaction and managing high-stress situations. My journey has equipped me with strong problem-solving abilities and active listening skills, which I leverage to resolve customer complaints with empathy and professionalism. At Violet Consultancy Firm, I effectively communicated with customers through various channels, ensuring their inquiries were addressed promptly and accurately, which significantly contributed to increased loyalty and repeat business.

In my previous roles, I have successfully managed social media platforms and created compelling content that boosted engagement rates. My experience as a Content Writer at African Vibes Magazine honed my ability to produce high-quality content under tight deadlines while incorporating industry trends. I am passionate about fostering a culture of superior customer service and continuous improvement, and I have trained new personnel on company operations and policies to ensure a consistent delivery of exceptional service.