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Kimberly Ross

@kimberlyross4

Learning and Organizational Development Educator at Northwell Health, advancing EPIC adoption through clinical documentation training.

United States

Message

At Northwell Health, I support enterprise-wide EPIC implementation through training, change adoption, and workforce readiness. I lead end-user training for clinical teams, including four to seven remote clinical documentation classes each week.

Previously, as an Associate Project Manager at Northwell Health, I helped streamline nurse triage intake procedures to improve response time and patient care quality. At Northwell Health | Northwell At Home RegionCare, I managed a caseload of 70 patients and home health aides, coordinating services and resource allocation.

Experience

Work history, roles, and key accomplishments

Current

Learning and Organizational Development Educator

Current

Northwell Health

Apr 2025 - Present (1 year 6 months)

Supports enterprise-wide EPIC implementation through training, change adoption, and workforce readiness. Collaborates with clinical, operational, and leadership partners to ensure effective system utilization and competency tracking.

Epic EHR Implementation Learning Strategy Change Management Process Improvement virtual training Microsoft Teams Epic ClinDoc Certified Trainer

Associate Project Manager

Northwell Health

Nov 2022 - Apr 2025 (2 years 5 months)

Efficiently connects patients to 10,000+ physicians across 100 service lines within the Northwell Health Organization. Enhanced nurse triage intake process, improving response time and patient care quality.

Project Management Process Improvement Cross Functional Collaboration Stakeholder Management Patient Experience

Service Coordinator / Scheduler

Northwell Health

Jun 2008 - Nov 2022 (14 years 5 months)

Managed a caseload of 70 patients and home health aides, ensuring optimal resource allocation and high-quality healthcare services. Coordinated a team to provide services to in-house and institutionalized patients.

Epic Trainer ClinDoc virtual training Microsoft Teams HHAeXchange Clinicient Scripts Soarian Salesforce Microsoft Office

Staff Coordinator

Verdun Home Health Care, Inc.

Jan 2006 - Jan 2009 (3 years)

Optimized communication by managing calls and directing inquiries, boosting responsiveness and patient satisfaction. Streamlined administrative and financial workflows by processing applicant and referral data and supporting claim resolution.

Communication Skills Administrative Support Data Management Billing Accuracy Compliance