Nandi Nerea
@nandinerea
Customer service professional at Teleperformance Kenya, resolving support issues through email and chat and tracking cases in Ticketron.
KenyaWhat I'm looking for
At Teleperformance Kenya, I deliver customer support through email and chat, track service tickets in Ticketron, and maintain customer account information in BMS. I follow documented workflows and monitor my work against operational KPIs.
At Nakama Tech Ltd, I handled customer enquiries by phone, email, and Microsoft Teams, processed service tickets, and generated invoices using the ETR invoice system. I also coordinated with technical and back-office teams to support issue resolution.
Experience
Work history, roles, and key accomplishments
Operational Customer Expert
Teleperformance Kenya
Sep 2025 - Oct 2026 (1 year 1 month)
Delivered customer support via email and chat, managed tickets using Ticketron, and followed documented workflows to ensure service consistency. Monitored performance against KPIs and collaborated with cross-functional teams to resolve escalations.
Customer Service Representative
Nakama Tech Ltd
Mar 2025 - Aug 2025 (5 months)
Handled customer inquiries via phone, email, and Microsoft Teams, managed accounts in CRM, and processed invoices using the ETR system. Coordinated with technical teams to support service delivery.
Content Moderator
Ison Experience Limited
Dec 2024 - Mar 2025 (3 months)
Monitored user-generated content against guidelines, maintained accuracy in high-volume work, and responded to user inquiries while staying updated on procedures.
Remote Sales & Cold Calling Associate
GabNet Ventures
Sep 2023 - Nov 2024 (1 year 2 months)
Conducted outbound calls, generated leads, and promoted internet service solutions. Updated and qualified leads in CRM systems while working toward weekly targets.
Programs Coordinator & Administrative Assistant
BeThe Leader (BTL)
Aug 2022 - Aug 2023 (1 year)
Supported planning and implementation of programs, monitored schedules and budgets, and coordinated communication among stakeholders. Organized meetings and events and supported reporting.
Supply Chain Assistant – Attachment
Kenya National Highways Authority (North Rift Region)
Mar 2021 - May 2021 (2 months)
Performed stocktaking, maintained inventory records, and prepared tender documents. Supported the procurement process including opening quotations and documenting evaluation minutes.
Education
Degrees, certifications, and relevant coursework
YouLead Africa
Professional Course, Leadership
2023 - 2023
Leadership Skills Development course completed in 2023.
American Spaces Kenya
Professional Course, Employability Skills
2023 - 2023
Employability Skills Development course completed in 2023.
The Eldoret National Polytechnic
Certificate, IT Skills and Computer Applications
2019 - 2022
IT Skills and Computer Applications course from The Eldoret National Polytechnic from 2019 to 2022.
The Eldoret National Polytechnic
Diploma, Supply Chain Management
2019 - 2022
Diploma in Supply Chain Management from The Eldoret National Polytechnic from 2019 to 2022.
Sinyolo Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2014 - 2018
Kenya Certificate of Secondary Education from Sinyolo Girls High School from 2014 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Job categories
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